Emily Juarez
Joliet,IL
Summary
Accomplished professional with expertise in inventory management and customer service, honed at Walmart. Proven track record in enhancing workflow efficiency and reducing delivery errors. Skilled in team collaboration and problem resolution, consistently exceeding performance targets. Certified forklift driver ensuring safe and accurate shipment processing.
Overview
14
14
years of professional experience
Work History
Shipping Clerk
Walmart
Elwood, IL
02.2025 - Current
- Processed incoming and outgoing shipments, ensuring accuracy in order fulfillment.
- Collaborated with team members to streamline shipping operations and improve workflow efficiency.
- Conducted quality checks on packaged goods prior to shipment, reducing errors in delivery.
- Assisted in training new staff on shipping procedures and safety protocols.
- Utilized warehouse management software to log shipments and manage documentation effectively.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Order Filler
Walmart
Elwood, IL
06.2024 - 02.2025
- Operated warehouse equipment to efficiently fulfill customer orders.
- Selected and packed merchandise accurately for timely shipment.
- Maintained inventory accuracy through regular stock checks and audits.
- Collaborated with team members to optimize order fulfillment processes.
- Implemented best practices for organization and cleanliness in work area.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Followed safety protocols to minimize workplace accidents.
- Kept work areas neat, clean and free from debris.
- Transported merchandise pallets to move in warehouse.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Assistant Store Manager
Aldi
Tinley Park, IL
09.2018 - 06.2024
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with upper management to align store goals with corporate objectives effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Assistant Store Manager
Torrid
Joliet, IL
12.2016 - 01.2018
- Supervised daily store operations to ensure compliance with company standards.
- Trained and developed team members on effective sales techniques and customer service practices.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Analyzed sales data to identify trends and implement strategic merchandising initiatives.
Swing Manager
McDonald's
Lisle, IL
01.2012 - 11.2016
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service protocols and food safety regulations.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented new procedures to enhance operational efficiency during peak hours.
- Collaborated with management to develop staff schedules that optimized coverage and productivity.
- Resolved customer complaints swiftly, maintaining high satisfaction levels through effective communication.
- Monitored compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
No Degree - Kinesiology
Joliet Junior College
Joliet, ILSkills
- Shipment processing
- Quality control
- Inventory management
- Warehouse operations
- Equipment operation
- Team collaboration
- Safety compliance
- Documentation management
- Training and mentoring
- Customer service
- Problem resolution
- Cash handling
- Staff supervision
- Workplace cleanliness
- Warehouse safety
- Shipping procedures
- Freight knowledge
- Labeling accuracy
- Stock control
- Order logging
- Shipment troubleshooting
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Effective communication
- Forklift operation
- Certified forklift driver
- Warehouse software systems
- US Driver's license
Timeline
Shipping Clerk
Walmart
02.2025 - Current
Order Filler
Walmart
06.2024 - 02.2025
Assistant Store Manager
Aldi
09.2018 - 06.2024
Assistant Store Manager
Torrid
12.2016 - 01.2018
Swing Manager
McDonald's
01.2012 - 11.2016
No Degree - Kinesiology
Joliet Junior College