Emily Keesling
Grand Rapids
Summary
Hospitality professional with over 9 years of customer focused sales experience. Efficient at handling multiple tasks at once in a fast paced environment. Brings a calm and solution-oriented mindset to challenges in the workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Roses
03.2021 - Current
- Learned alcoholic beverage knowledge including, region, flavor profile, and specific characteristics to help make recommendations to customers
- Upsold specific spirits that pair well with certain entrées
- Built relationships with regular customers meeting their expectations and needs
- Trained servers on menu knowledge and performed alcohol tastings to familiarize new servers with different types of wine, beer, bourbon, and liquor.
Group Fitness Instructor
YMCA
08.2022 - 09.2023
- Built a fitness class from two participants to 30+ participants in three months
- Created a consistent client base by using science based exercises
- Adapted quickly by modifying class structure to accommodate high volume of clients
- Came up with creative ideas to make the workouts fun, new, and innovative
On Air Personality (intern)
WAWL 103.5
01.2020 - 05.2021
- Contributed ideas for show content and social media engagement to enhance audience interaction
- Shadowed senior on-air personalities to utilize and learn best practices for hosting and engaging with listeners
Lead Server
On the Border Mexican Grill and Cantina
01.2018 - 03.2021
- Achieved weekly tequila upsell sales objectives
- Trained new employees on restaurant procedures, menu items, and upselling goals
- Maintained a positive attitude in a fast-paced environment which contributed to guest satisfaction
- Coached servers on recommendation strategies and building a regular customer base
Manager
Tim Hortons
08.2015 - 01.2018
- Handled customer questions and issues, providing excellent customer service and resolved any issues during shift
- Submitted nightly reports on sales and inventory
- Supervised shift creating a smooth flow of work, and creating a positive work environment
Education
Bachelors of Science -
Grand Valley State University
05.2021
Skills
- Hospitality
- Multitasking in Fast Paced Environments
- Self-Motivated
- Leadership
- Team-Oriented
Certification
- AFAA Certified Group Fitness Instructor, NASM, 04/01/22
- CPR, American Health Care Academy, 04/01/22
Timeline
Group Fitness Instructor
YMCA
08.2022 - 09.2023
Server
Roses
03.2021 - Current
On Air Personality (intern)
WAWL 103.5
01.2020 - 05.2021
Lead Server
On the Border Mexican Grill and Cantina
01.2018 - 03.2021
Manager
Tim Hortons
08.2015 - 01.2018
Bachelors of Science -
Grand Valley State University