Emily KEller
Byron,IL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Central Scheduling Specialist
UW Health
Rockford, IL
12.2023 - Current
- Coordinated with other departments to ensure timely appointment availability.
- Created, updated, and managed schedules for multiple providers across various departments.
- Monitored daily workflow to identify any potential scheduling problems before they occurred.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Communicated effectively with both internal and external customers to provide a positive experience.
Project Manager
Rabine
Schaumburg, IL
01.2023 - 12.2023
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Collection Specialist
HALO
Rockford, IL
01.2022 - 12.2022
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Provided timely and detailed updates on collections activity to management.
Education
Associate of Arts -
Rock Valley College
Rockford, IL05-2024
High School Diploma -
Byron High School
Byron, IL05-2018
Skills
- Patient Relations
- Appointment Scheduling
- Strong Organization
- Collaboration and Teamwork
Certification
Certified Nursing Assistant- May 2024
Timeline
Central Scheduling Specialist
UW Health
12.2023 - Current
Project Manager
Rabine
01.2023 - 12.2023
Collection Specialist
HALO
01.2022 - 12.2022
Associate of Arts -
Rock Valley College
High School Diploma -
Byron High School
Certified Nursing Assistant- May 2024
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