Marquisha Frazier
Clarksville,TN
Summary
Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
11
11
years of professional experience
Work History
Central Scheduling Specialist
Pinnacle Dermatology
01.2023 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Supported a positive work environment by fostering open communication channels among team members and management staff.
- Strengthened relationships with healthcare providers through consistent follow-ups and accurate information updates.
- Increased accuracy in appointment allocation by verifying physician availability and matching it appropriately with each specific case requirement.
- Maximized resource utilization by monitoring appointment availability and adjusting schedules accordingly.
- Scheduled patients for tests and consultations.
- Ensured timely insurance verification for all scheduled appointments, preventing delays in treatment plans.
- Expedited patient registration process by pre-registering new patients prior to their initial appointments, improving overall experience.
- Maintained compliance with HIPAA regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Contributed to improved departmental organization by maintaining accurate records of patient appointments and contact information.
Patient Service Representative
Meharry Medical Group
01.2022 - 01.2023
- Assisted patients in filling out check-in and payment paperwork.
- Use Epic Software to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Assist with patient referrals
- Update and Verify Insurances
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Certified Nursing Assistant
Vanderbilt University Medical Center
10.2020 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Inserted catheters and lab draws upon request
Certified Nursing Assistant
Signature Health Care Of Madison
11.2013 - 07.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered phones and delivered patients' mail
- performed AROM and PROM on patients'
- Assisted with wound care
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Medical Assistant
Anthem Career College
High School Diploma -
Whites Creek High School
Whites Creek, TNNursing Assistant
NHC
Associate of Applied Science - Business Management
Nashville State Community College
Nashville, TN12.2021
Skills
- Ul
- Document filing
- Insurance verifying
- Appointment Scheduling
- Directing callers
- Good Telephone Etiquette
- Multitasking Abilities
- Patient care
- Organizational skills
- Typing and Data Entry
- Well-developed interpersonal and communication skills
- Detail-oriented
- Email communication
- Integrity
- Empathy
- Active listening
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
- Patient Registration
- Appointment Scheduling
- Software Navigation
Timeline
Central Scheduling Specialist
Pinnacle Dermatology
01.2023 - Current
Patient Service Representative
Meharry Medical Group
01.2022 - 01.2023
Certified Nursing Assistant
Vanderbilt University Medical Center
10.2020 - 09.2022
Certified Nursing Assistant
Signature Health Care Of Madison
11.2013 - 07.2021
Medical Assistant
Anthem Career College
High School Diploma -
Whites Creek High School
Nursing Assistant
NHC
Associate of Applied Science - Business Management
Nashville State Community College
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