Azmabeth Avalos
Salt Lake City
Summary
Results-driven healthcare professional with extensive experience at Centennial Hills Hospital, recognized for exceptional patient care and advanced critical thinking skills. Demonstrated proficiency in Microsoft applications and bilingual communication, enhancing overall service delivery. Known for effective problem-solving abilities, consistently improving patient and guest satisfaction through a goal-oriented approach.
Overview
3
3
years of professional experience
Work History
Central Scheduling Specialist
Mountain Land Physical Therapy
03.2025 - Current
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Coordinated patient scheduling across multiple locations to optimize resource allocation.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated new patient referrals, ensuring timely processing and adherence to protocols.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Nursing Assistant
Centennial Hills Hospital
07.2024 - 01.2025
- Assisted in providing direct patient care and support in a hospital setting
- Performed various nursing assistant duties such as bathing, feeding, and dressing patients
- Monitored and documented patient vital signs and symptoms under the supervision of a nurse
- Provided emotional support and comfort to patients and their families during times of need
- Respected patient's privacy and dignity upholding all hospital policies and HIPPA Regulations
Rooms Controller
Tahiti Village Resort
11.2022 - 07.2024
- Managed room inventory and availability for hotel bookings
- Responded to guest inquiries and resolved issues in a timely manner
- Assisted with training new staff members on front desk procedures
- Handled debit and credit card transactions for room payments
- Handled reservations and check-in/check-out procedures for guests in a timely and efficient manner
- Implemented effective communication strategies with housekeeping and maintenance teams to ensure guest satisfaction
- Coordinated room assignments and availability for guests and clients
Education
Certified Nursing Assistant - Nursing Support
College of Southern Nevada
Las Vegas, NV07.2023
High School Diploma - undefined
Nevada State
Downtown Las Vegas, Nevada05.2021
Skills
- Active listening skills
- Critical thinking
- Time management skills
- Effective problem-solving techniques
- Proficient in medical terminology
- Results-driven approach
- Effective organizational skills
- Strong Verbal and Written Communication
- Data Entry Proficiency
- Office equipment proficiency
- Proficient in advanced Microsoft applications
- Bilingual Proficiency in Speaking and Writing
- Appointment Coordination
- HIPAA compliance
Timeline
Central Scheduling Specialist
Mountain Land Physical Therapy
03.2025 - Current
Nursing Assistant
Centennial Hills Hospital
07.2024 - 01.2025
Rooms Controller
Tahiti Village Resort
11.2022 - 07.2024
High School Diploma - undefined
Nevada State
Certified Nursing Assistant - Nursing Support
College of Southern Nevada