ARIEL THOMPSON
Beachwood,OH
Summary
Experienced medical receptionist with expertise in medical billing, insurance verification, and HIPAA compliance. Skilled in appointment scheduling, payment collection, and customer service. Known for providing excellent customer engagement and issue resolution while ensuring efficient time management.
Overview
6
6
years of professional experience
Work History
Central Scheduling Specialist
Univeristy Hospital
08.2025 - Current
- Coordinated patient appointments by assessing needs and ensuring timely scheduling of services.
- Managed patient communications, addressing inquiries and providing detailed information about appointment processes.
- Maintained accurate records of patient appointments and follow-up schedules in the electronic health record system.
- Collaborated with healthcare providers to streamline scheduling and optimize patient flow within the facility.
Medical Receptionist
University Hospitals
05.2024 - 08.2025
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Scanned documents into the electronic health record system securely.
Server
First Watch
03.2024 - 07.2024
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Exercised focus and concentration to keep track of tables and remember orders.
Selling Associate
Finish Line
11.2023 - 03.2024
- Cash customers out after their shopping is complete
Patient Service Specialist
Cleveland Clinic | Marymount Hospital
03.2023 - 09.2023
- Helping check patients in and out of the facility
Selling Associate
Victoria Secret PINK
11.2022 - 02.2023
- Promote the company's products through high end customer service
Cashier
Stay Hungry
09.2022 - 11.2022
- Take customer orders at the counter, processing payments whether cash or credit, appeal to impatient or unsatisfied customers during busy hours, and provide a warm, welcoming experience in order to gain a returning customer and steady business.
Selling Associate
Victoria Secret
08.2022 - 11.2022
- Promote the company's products through high end customer service
Intern
Cochran Firm
02.2022 - 07.2022
- Preparing and filing legal documents, performing legal research on issues relevant to cases being tried in court, and making sure that files such as briefs, motions, pleadings and complaints are drafted and put away per attorney's request.
Cashier
Black Box Fix
05.2020 - 01.2022
- Take customer orders at the counter, processing payments whether cash or credit, appeal to impatient or unsatisfied customers during busy hours, and provide a warm, welcoming experience in order to gain a returning customer and steady business.
Education
Some College -
Georgia State University
Atlanta, GeorgiaHigh School Diploma -
Euclid High School
Euclid, Ohio05-2021
Skills
- Medical Filing
- Appointment Confirmation
- Appointment Scheduling
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Customer Service
- Cash Handling
- Customer Interaction
- Issue Resolution
- Sales Techniques
- Time Management
- Customer Engagement
- Computer Skills
Timeline
Central Scheduling Specialist
Univeristy Hospital
08.2025 - Current
Medical Receptionist
University Hospitals
05.2024 - 08.2025
Server
First Watch
03.2024 - 07.2024
Selling Associate
Finish Line
11.2023 - 03.2024
Patient Service Specialist
Cleveland Clinic | Marymount Hospital
03.2023 - 09.2023
Selling Associate
Victoria Secret PINK
11.2022 - 02.2023
Cashier
Stay Hungry
09.2022 - 11.2022
Selling Associate
Victoria Secret
08.2022 - 11.2022
Intern
Cochran Firm
02.2022 - 07.2022
Cashier
Black Box Fix
05.2020 - 01.2022
Some College -
Georgia State University
High School Diploma -
Euclid High School