Cristina Alcantar
Saint John,USA
Summary
Personable Health Administrative and Medical Assistant with extensive hands-on experience in managing complex administrative tasks, maintaining electronic databases, and delivering technical, clerical, and patient support. Known for compassionate and respectful collaboration, a commitment to high-quality healthcare, and excellent customer service.
Overview
6
6
years of professional experience
Work History
Central Scheduling Specialist
Qualderm Partners – Pinnacle Dermatology
04.2024 - Current
- Managed and optimized online schedules for over 50 dermatology offices, ensuring smooth coordination and prompt conflict resolution
- Effectively communicated with teams, clients, and stakeholders to ensure accuracy
- Adapted to changing priorities in a high-inbound call center environment
- Collaborate with various departments to ensure seamless coordination.
Patient Enrollment Specialist
Spire Health
01.2024 - 04.2024
- Guided patients through the enrollment process, collecting and entering patient information accurately
- Explained healthcare program benefits, costs, and procedures
- Collaborated across teams to enhance patient experience and responded to queries with clarity and efficiency
Lead Health Admin Medical Assistant
Southland Care Coordinators
11.2021 - 04.2024
- Oversaw daily administrative operations, coordinating assignments and schedules for nurse practitioners (NPs) and medical assistants (MAs) to optimize team productivity.
- Conducted regular team meetings, managed a shared team calendar, and facilitated effective communication to keep all team members updated on responsibilities and deadlines.
- Assisted colleagues with onboarding and training, providing guidance on data entry processes, EMR usage, and best practices for maintaining patient records.
- Maintained a collaborative and high-quality work environment by encouraging teamwork and resolving any workflow or scheduling conflicts.
- Ensured the accuracy and confidentiality of electronic medical records through consistent filing, charting, and transcription.
Medical Assistant / Front Desk Administrator
Southeastern Medical Center
08.2019 - 09.2021
- Registered new patients, scheduled appointments, and assisted physicians with patient care.
- Supported the management team with data entry, billing, and ICD-10 coding for accurate and timely processing
- Organized medical charts and maintained accurate records, adhering to HIPAA guidelines
- Ordered medical supplies and handled inventory
- Developed and maintained assignment schedules, ensuring coverage and balancing workloads among staff members to meet patient care needs.
Medical Records Clerk / Medical Assistant (Part-Time)
Primary Care for You
03.2020 - 10.2020
- Conducted quality assurance reviews on medical records for accuracy and compliance
- Assisted with inquiries and provided support for prescription refills and patient information
Medical Assistant
Cardiovascular Consultants
07.2018 - 02.2019
- Performed reception, patient care, and insurance billing tasks
- Assisted with phlebotomy, injections, and scheduled surgeries as requested
Education
Medical Billing And Coding -
DeVry University
Naperville, ILSome College - Health Administration
Prairie State College
Chicago Heights, ILAssociate Degree - Medical Assistant
Brightwood College
Hammond, IN06.2018
Skills
- Effective communication
- Organizational skills
- Document processing
- Data accuracy
- Knowledge of medical terminology
- Attention to detail
- Teamwork
- Proficient in MS Word
Workauthorization
Authorized to work in the U.S. for any employer.
Timeline
Central Scheduling Specialist
Qualderm Partners – Pinnacle Dermatology
04.2024 - Current
Patient Enrollment Specialist
Spire Health
01.2024 - 04.2024
Lead Health Admin Medical Assistant
Southland Care Coordinators
11.2021 - 04.2024
Medical Records Clerk / Medical Assistant (Part-Time)
Primary Care for You
03.2020 - 10.2020
Medical Assistant / Front Desk Administrator
Southeastern Medical Center
08.2019 - 09.2021
Medical Assistant
Cardiovascular Consultants
07.2018 - 02.2019
Some College - Health Administration
Prairie State College
Associate Degree - Medical Assistant
Brightwood College
Medical Billing And Coding -
DeVry University
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