EMILY KELLY
Cleveland
Summary
Prepared to start career and make meaningful contributions with commitment and drive. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environment to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Host
Red Lobster
08.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Patient Services Worker
Aramark
05.2022 - 07.2023
- Developed and maintained professional relations with patients.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Delivered food trays to patient's rooms and assisted patient's when necessary.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Customer Service Associate
Dunkin
09.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Patient Services Worker
Aramark
08.2019 - 09.2020
- Developed and maintained professional relations with patients
- Worked schedule hours as required and took on available shifts during holiday and busy periods when I was available
- Delivered food trays to patient's rooms and assisted patient's when necessary
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
John Marshall High School
Cleveland, OH05.2018
Skills
- Customer service
- Efficient and Detail-Oriented
- Verbal Communication
- De-escalation Techniques
- Team player mentality
- Adaptable to change
- Greeting guests
- Cleaning and sanitation
- Table bussing
- Guest seating
- Interactive communication skills
- Food safety
Timeline
Host
Red Lobster
08.2023 - 12.2023
Patient Services Worker
Aramark
05.2022 - 07.2023
Customer Service Associate
Dunkin
09.2020 - 05.2022
Patient Services Worker
Aramark
08.2019 - 09.2020
High School Diploma -
John Marshall High School
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