Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Kennedy

Springfield,IL

Summary

Experienced, motivated, hardworking individual with involvement in team building, monthly scheduling, and managing teams. Strong desire to continuously develop new skills while equally focused on improving in areas of strength and knowledge.

Overview

15
15
years of professional experience

Work History

CCO Senior Claims Representative

COUNTRY Financial
Bloomington, IL
11.2021 - Current
  • Thoroughly interview insureds, claimants, witnesses, and other parties involved.
  • Determine liability based on facts gathered from investigations.
  • Interpret policy language to apply appropriate coverages and exclusions per company policies.
  • Manage workload to ensure timely follow-up of all assigned claims.
  • Provide exceptional customer service, addressing concerns and questions promptly.
  • Mentor new team members to enhance team performance and knowledge.
  • Provide support as back up LDP as needed.

Member Services Coordinator

Four Seasons Health Club
Bloomington, IL
05.2017 - 10.2021
  • Supervised two departments with 45 employees.
  • Processed new hires by reviewing applications, conducting interviews, and completing onboarding.
  • Developed monthly schedules based on availability.
  • Maintained payroll records.
  • Conducted annual evaluations and identified training needs throughout the year.
  • Resolved member inquiries for any questions or concerns.
  • Implemented shift duties and ensured completion of assigned tasks by all employees.
  • Managed inventory, place orders, process sales, and reconciling credit card transactions.

Membership Lead

Carle Health and Fitness Center
Bloomington, IL
04.2016 - 04.2017
  • I joined as an initial employee at the new wellness center.
  • Engaged with prospective members to generate interest prior to opening.
  • Trained Membership Associates on policies and procedures.
  • Developed comprehensive membership guide detailing software processing protocols.
  • Compiled end-of-month reports analyzing membership trends.
  • Coordinated with vendors for room and catering arrangements for successful conference events.

Lead Customer Service Representative

Four Seasons Health Club
Bloomington, IL
10.2014 - 04.2016
  • Ensured adherence to club policies and procedures through effective training.
  • Maintained comprehensive knowledge of membership software to uphold procedural accuracy.
  • Conducted daily audits of new memberships for proper system entry.
  • Provided thorough facility tours for prospects.
  • Resolved membership account issues promptly to enhance member satisfaction.

Shift Manager / Catering Coordinator

Penn Station
Springfield, IL
07.2013 - 07.2014
  • Monitored employee performance to ensure timely and accurate completion of assigned duties.
  • Executed opening and closing processes and procedures for restaurant operations.
  • Analyzed reports to determine daily food preparation needs and maintain register balance.
  • Promoted catering options to local businesses.

Associate Trainer

Panera Bread
Springfield , IL
04.2010 - 07.2013
  • Trained new employees on designated stations.
  • Ensured associates acquired comprehensive knowledge of all stations prior to certification.
  • Covered working registers, food and drink recipe preparation, and drive-thru operations.

Education

High School Diploma -

Sacred Heart Griffin
Springfield, IL
01-2012

Skills

  • People-oriented
  • Workload management
  • Excellent Work Ethic
  • Great Communication Skills
  • Extremely Organized
  • Detail-oriented
  • Customer Relations
  • Quick Learner

Accomplishments

  • Received the "Team Player" 2020 administrator award

Timeline

CCO Senior Claims Representative

COUNTRY Financial
11.2021 - Current

Member Services Coordinator

Four Seasons Health Club
05.2017 - 10.2021

Membership Lead

Carle Health and Fitness Center
04.2016 - 04.2017

Lead Customer Service Representative

Four Seasons Health Club
10.2014 - 04.2016

Shift Manager / Catering Coordinator

Penn Station
07.2013 - 07.2014

Associate Trainer

Panera Bread
04.2010 - 07.2013

High School Diploma -

Sacred Heart Griffin

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