Emily Kilpack
Brigham City
Summary
Detail-oriented and well-rounded office manager skilled in effective communication, problem-solving, and team collaboration. Well versed in QuickBooks and all Microsoft tools and systems.
Overview
8
8
years of professional experience
Work History
Office Manager
Eden Creek
Ogden
12.2025 - Current
- Managed daily office operations and maintained organized workspaces.
- Coordinated schedules and appointments, ensuring efficient time management for staff and management.
- Handled incoming communications, facilitating timely responses to phone calls and emails.
- Maintained inventory of office supplies and placed orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coordinated meetings, conferences, and travel arrangements, streamlining department activities.
Financial Wellness Consultant
KeyBank
Ogden
09.2024 - 11.2025
- Conducted wellness assessments to identify client financial health needs and goals.
- Built relationships with clients to understand their financial needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Processed loan applications and prepared relevant documents for approval.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Optician
Excel Eye Center
Provo
01.2022 - 07.2024
- Collaborated with optometrists to enhance patient care experience.
- Managed inventory, stocked merchandise, cleaned displays, and processed defective frames to ensure store presentation and product availability.
- Ensured compliance with safety and health regulations during operations.
- Trained new staff on customer service protocols and optical procedures to improve overall team performance.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
MSR II, Loan Officer, Corporate Service Agent
Mountain America Credit Union
Provo
01.2019 - 06.2021
- Educated members on financial literacy and responsible borrowing practices to promote informed decision-making.
- Delivered high levels of customer service, ensuring seamless loan application processes.
- Resolved member inquiries regarding rates, products, and loan application status to enhance customer satisfaction.
- Make phone calls and work as a team with other departments and coworkers to receive answers and help with various projects and work as a team
Optician
The Box Elder Family Vision Clinic
Brigham City
08.2018 - 12.2018
- Assisted with patient eye examinations and visual assessments.
- Operated diagnostic equipment to collect accurate vision data.
- Educated patients on proper contact lens usage and care.
- Coordinated appointment scheduling for eye care professionals.
- Recorded patient histories and updated electronic health records.
Office Assistant
Heritage West Title Company
Brigham City
10.2017 - 06.2018
- Managed daily office operations and organized filing systems to support efficient workflow.
- Coordinated appointments and meetings for staff and clients effectively.
- Processed incoming correspondence and distributed to appropriate departments, facilitating timely responses.
- Assisted clients with document preparation and title inquiries, enhancing their experience.
Skills
- Office management
- Office administration
- Business administration
- QuickBooks experience
- Bookkeeping
- Payroll processing
- Inventory management
- Data entry
- Scheduling and calendar management
- Office management software
- Financial literacy education
- Problem solving
- Team collaboration
- Staff training
- Employee training
- Effective communication
Languages
Spanish
Full Professional
Timeline
Office Manager
Eden Creek
12.2025 - Current
Financial Wellness Consultant
KeyBank
09.2024 - 11.2025
Optician
Excel Eye Center
01.2022 - 07.2024
MSR II, Loan Officer, Corporate Service Agent
Mountain America Credit Union
01.2019 - 06.2021
Optician
The Box Elder Family Vision Clinic
08.2018 - 12.2018
Office Assistant
Heritage West Title Company
10.2017 - 06.2018