Emily King
Hiram,GA
Summary
Experienced Senior Administrative Assistant skilled in streamlining processes and enhancing operational efficiency. Expertise in Microsoft 365 and vendor coordination supports strong relationship building and effective communication. Focused on confidentiality and proactive problem-solving to drive team success.
Overview
5
5
years of professional experience
Work History
Senior Administrative Assistant
ADNILS Print Scan Fingerprinting & Professional Services
01.2024 - Current
- Manage calendars and inbox triage for the Owner at ADNILS Printscan Fingerprinting and Professional Services.
- Reduced average travel booking turnaround from 3 days to under 8 hours by implementing Navan and creating a one-page approval guide.
- Coordinate quarterly site-monitor visits, including hotel blocks, badge access, and catered lunches for groups of 20-30.
- Processed expense reports in Concur and flagged policy exceptions prior to submission, minimizing finance kickbacks.
- Onboard new hires on the ops team: orders equipment, schedules first-week sessions, and run a 30-minute systems walkthrough.
- Prepared expense reports, purchase requests, and invoice documentation for timely processing.
- Scheduled cross-functional meetings, drafted agendas, and tracked follow-up action items.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated office activities and public events.
- Acquired proper equipment, refreshments and supplies for meetings.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
Administrative Assistant
Williams DUI and Risk Reduction School
01.2022 - 12.2023
- Supported two partners and four associates in managing DUI class schedules and Risk Reduction Assessments.
- Booked roughly 90 clients per quarter across regional and out-of-state venues, coordinating with court reporters and videographers.
- Managed front-desk operations during receptionist absence during a six-month receptionist gap with no drop in client greeting standards.
- Processed payments and updated account information with confidentiality
- Coordinated intake paperwork and verified completion of required forms
- Responded to phone and email inquiries with clear, professional service
- Organized office files, training materials, and attendance records
- Supported instructors with classroom setup and administrative preparation
- Monitored deadlines for registrations, certifications, and compliance-related documentation
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Troy High School
Troy, OHSkills
- Multi-time zone scheduling
- Travel management
- Concur, DocuSign, Adobe Acrobat Pro
- Document management
- Microsoft 365 (Outlook, Teams, SharePoint)
- Event logistics management
- Confidential document handling
Timeline
Senior Administrative Assistant
ADNILS Print Scan Fingerprinting & Professional Services
01.2024 - Current
Administrative Assistant
Williams DUI and Risk Reduction School
01.2022 - 12.2023
High School Diploma -
Troy High School