Open To Work
Emily Klumpp
Newville,PA
Work Preference
Summary
Results-driven professional with extensive experience in customer service and housekeeping. Skilled in communication and teamwork, consistently contributing to improved customer experiences and a supportive workplace environment.
Overview
16
16
years of professional experience
Work History
Cashier
McDonald's Fast Food Restaurant
Carlisle, Pennsylvania
06.2021 - 02.2026
- Enhanced customer satisfaction through effective problem resolution and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Established rapport with customers to enhance their shopping experience. through effective communication and interpersonal skills.
- Promptly identified customer needs, ensuring efficient responses to inquiries.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues, fostering a supportive team environment.
- Contributed to team efforts to create a more productive workplace, promoting collaboration and shared success.
Housekeeper
Boingorno Conference Center
Carlisle, Pennsylvania
01.2019 - 02.2021
- Ensured cleanliness of guest rooms and public areas to enhance guest experience at conference center.
- Performed detailed cleaning tasks, including dusting, vacuuming, and mopping floors.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Cleared waste from bins to maintain cleanliness throughout the property.
- Used cleaning chemicals following proper guidelines.
- Engaged positively with clients and guests to foster a welcoming atmosphere during daily duties.
- Coordinated setup and breakdown of conference rooms to support seamless execution of events and meetings.
Caregiver
Self-employeed
Newville, Pennsylvania
01.2015 - 03.2017
- Facilitated daily living activities and personal care to enhance client comfort and quality of life.
- Fostered independence and dignity in elderly individuals through tailored support and care.
- Assisted clients with bathing, dressing, and personal care tasks in a supportive manner.
- Promoted self-care skills in clients, encouraging independence in bathing, grooming, and toileting.
- Communicated effectively with clients and families to address concerns.
- Planned and prepared nutritious meals according to dietary guidelines.
- Maintained a clean and safe environment for clients' comfort and well-being.
- Tracked shifts in patients' physical and emotional conditions to ensure timely care adjustments.
Caregiver
The Office of The Aging
Newville, Pennsylvania
03.2010 - 01.2013
- Supported elderly individuals in maintaining their independence and dignity.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported any changes to healthcare professionals.
- Planned and prepared nutritious meals according to dietary guidelines.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Certificate - Medical Assistant
Computer Learning Network
Mechanicsburg, PA06-2009
High School Diploma -
Big Spring High School
Newville, PA06-2003
Skills
- Cash register operation
- Point of sale systems
- Transaction processing
- Sales transactions
- Inventory management
- Retail operations
- Customer service
- Effective communication
- Problem solving
- Detail orientation
Timeline
Cashier
McDonald's Fast Food Restaurant
06.2021 - 02.2026
Housekeeper
Boingorno Conference Center
01.2019 - 02.2021
Caregiver
Self-employeed
01.2015 - 03.2017
Caregiver
The Office of The Aging
03.2010 - 01.2013
Certificate - Medical Assistant
Computer Learning Network
High School Diploma -
Big Spring High School