Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Emily Knapp

Mentor,OH

Summary

Driven Assistant Manager with a proven track record at Sheetz, Im excellent in team leadership and customer service. My outstanding ability to enhance staff performance and service quality through effective staff training and development. Became an important role for sales growth by developing strong customer relations and building efficient money handling practices.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sheetz
07.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Worked with my team and helped develop themselves throughout my career.

Sales Associate

Burlington
08.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Member

McDonald’s
09.2018 - 08.2020
  • Initiated cold calls and outreach efforts, acquiring new customers within targeted markets segments.
  • Produced top performances within my crew and created a trusting bond with my managers
  • Managed multiple stations at once while keeping a consistent flow during rush times

Education

Mentor Highschool
Mentor, OH
06.2022

Skills

  • Decision-making
  • Team leadership
  • Money handling
  • Customer service
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training

Timeline

Assistant Manager

Sheetz
07.2022 - Current

Sales Associate

Burlington
08.2020 - 07.2022

Sales Member

McDonald’s
09.2018 - 08.2020

Mentor Highschool

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Emily Knapp