Emily Velez
Dallas,TX
Overview
2
2
Languages
12
12
years of professional experience
Work History
Intake Paralegal
Thompson Law
Dallas, TX
02.2022 - Current
- Drafted legal documents including briefs, contracts, and pleadings for attorney review.
- Conducted legal research to support case preparation and documentation.
- Managed case files to ensure compliance with legal standards and deadlines.
- Provided administrative support such as answering phones or scheduling appointments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained detailed records of customer interactions and transactions.
Administrative Assistant
FCC Finance
Addison , TX
09.2019 - 01.2022
- Managed financial documentation and filing systems, ensuring accurate and accessible records.
- Maintained confidentiality of sensitive financial information, safeguarding integrity across departments.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Performed general administrative duties, including answering phones and processing documents, supported daily operations.
- Reviewed general ledger accounts for accuracy and completeness.
- Increased customer loyalty through personalized service by finding creative solutions to problems.
Front Office Manager
Ideal Dental
Dallas, Texas
11.2014 - 09.2019
- Oversaw front office operations, greeting guests, managing phone calls, and handling email correspondence to ensure seamless guest experiences.
- Resolved customer complaints promptly and efficiently, ensuring customer satisfaction and maintaining professionalism.
- Recruited and trained new employees to meet job requirements.
- Led team meetings to review business results and communicate priorities, fostering alignment and focus.
- Managed treatment plans for patients, ensuring adherence to protocols.
- Processed insurance claims and verified patient coverage details.
Education
High School Diploma -
Red Oak High School
Red Oak, TX06-2013
Some College (No Degree) - Associates
Cedar Valley College
Lancaster, TX09-2026
Skills
- Legal research
- Legal document drafting
- Case file management
- Deadline management
- Customer service
- Project coordination
- Attention to detail
- Data entry
- Document filing
- Microsoft Excel
- Insurance eligibility verification
- Payroll and benefits administration
- Team leadership
- Office administration
- Problem-solving
- Dental terminology
- Office supply management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Intake Paralegal
Thompson Law
02.2022 - Current
Administrative Assistant
FCC Finance
09.2019 - 01.2022
Front Office Manager
Ideal Dental
11.2014 - 09.2019
High School Diploma -
Red Oak High School
Some College (No Degree) - Associates
Cedar Valley College