Emily Watson
Lincoln,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Openly diligent while seeking opportunities to improve and master new skills and strive for greatness.
Overview
7
7
years of professional experience
Work History
Cardiac Technician
Northern Light Eastern Maine Medical Center
Bangor, Maine
08.2024 - 01.2025
- Conducted cardiac stress tests and monitored patient responses during procedures.
- Assisted physicians with complex cardiovascular cases requiring special attention.
- Performed electrocardiograms, Holter monitor tests, and stress tests on patients.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Assisted in training technicians, medical students or other staff members.
Call Center Representative
St. Joseph Hospital
Bangor , ME
11.2023 - 07.2024
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Patient Service Representative
Northern Light Eastern Maine Medical Center
Bangor, ME
04.2023 - 11.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported clinical operations using customer service skills and detailed system knowledge.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained informed consent and payment documentation from patients and filed in system.
- Collaborated with clinical and administrative staff to meet patient needs.
- Answered patient questions and fielded complaints to resolve issues.
Server
Texas Roadhouse
Bangor, ME
06.2022 - 04.2023
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly Exceptional interpersonal and team building skills with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Trained new employees on restaurant procedures and plating techniques. Success multitasking while remaining professional and courteous in fast-paced environment
Cashier Team Lead
Bald Eagle
Eagle Lake, ME
08.2017 - 06.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Cashier
Lake Road Grocery
Wallagrass, ME
06.2018 - 03.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
Education
High School Diploma -
Community High School
Fort Kent, ME06.2022
Skills
- Grasp New Concepts Quickly
- Strong Work Ethic
- Ability to Learn From Mistakes and Welcomes Constructive Criticism
- Exceptional Customer Service Skills
- Honest & Reliable
- Critical Thinker
- Organized & Tidy
- Efficient at Multitasking
Timeline
Cardiac Technician
Northern Light Eastern Maine Medical Center
08.2024 - 01.2025
Call Center Representative
St. Joseph Hospital
11.2023 - 07.2024
Patient Service Representative
Northern Light Eastern Maine Medical Center
04.2023 - 11.2023
Server
Texas Roadhouse
06.2022 - 04.2023
Cashier
Lake Road Grocery
06.2018 - 03.2020
Cashier Team Lead
Bald Eagle
08.2017 - 06.2022
High School Diploma -
Community High School