Emily Lafferre
Louisville,KY
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
One Stroke Inks
01.2016 - Current
- Currently managing over 500+ Accounts while responsibly deepening customer relationship.
- Reached Senior Account Manager status in October of 2019 to surpassing 1.9 million dollars in yearly sales. Current sales database exceeds 2.6 million dollars as of June 2024.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Empowered to adjust pricing structure as needed for customers, while maintaining optimum growth by at least 130% every year.
- Solved customer challenges by offering relevant products and services.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales, which has allowed myself to consistently over-perform monthly sales metrics by 120-140%.
- Enhanced communication between departments for more effective problem-solving and collaboration.
Clubhouse Manager
Woodhaven Country Club
05.2011 - 05.2016
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Was responsible for control of all sales and profits, inventory, core wages and spending.
- Developed new marketing techniques which successfully increased overall club revenue by 25%.
- Maintained energy and enthusiasm in fast-paced environment.
Catering Director
Woodhaven Country Club
04.2005 - 04.2011
- Managed and coordinated social functions for up to 500 guests.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KYSkills
- Strong written and verbal skills
- Excellent critical thinker and problem solver
- Self-Motivated
- Superior organizational skills
- Time Management
- Network development
- Revenue Generation
- Persuasive negotiator
Timeline
Senior Account Manager
One Stroke Inks
01.2016 - Current
Clubhouse Manager
Woodhaven Country Club
05.2011 - 05.2016
Catering Director
Woodhaven Country Club
04.2005 - 04.2011
Bachelor of Science - Psychology
University of Louisville
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