EMILY LAM
Westminster,CA
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in multiple POS software and customer service.
Overview
4
4
years of professional experience
Work History
Cashier/Cook
Capas
09.2024 - 11.2024
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Cashier/Cook
Primal Cuts
01.2024 - 08.2024
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
In-Shop Employee
Mountain Mikes Pizza
11.2023 - 01.2024
- Answered questions about products or services offered in the shop
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Recorded customer orders and communicated clearly to confirm each order
- Kept customer and food preparation areas clean and well-organized
- Operated cash register to process customer payments accurately and efficiently
- Greeted customers to take food orders and provide information about menus
In-Shop Employee
Jimmy Johns Sandwich Shop
06.2023 - 08.2023
- Completed daily tasks accurately and on-time to support shop needs
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
- Checked incoming orders and organized new stock
- Greeted customers entering store and offered assistance with requirements
- Remained calm and composed in high-stress situations (Rush Hours)
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction
Caregiver
Family Members
04.2021 - 12.2022
- Assisting the elderly sign up for housing
- Helped managers with daily checklists and last-minute tasks
- Give out food to people in need
- Transported elderly to doctor appointments and other errands using wheelchair accessible vehicles
- Prepared meals and medicine according to dietary requirements and assisted with feeding when necessary
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability due to Dementia
Education
Bachelor of Science - Human Biology
University of California, Irvine
Irvine, CA06-2028
Skills
- Product restocking
- Drawer balancing
- POS system operations
- Attention to detail
- Issue resolution
- Guest inquiries
- Phone etiquette
- Customer service
Timeline
Cashier/Cook
Capas
09.2024 - 11.2024
Cashier/Cook
Primal Cuts
01.2024 - 08.2024
In-Shop Employee
Mountain Mikes Pizza
11.2023 - 01.2024
In-Shop Employee
Jimmy Johns Sandwich Shop
06.2023 - 08.2023
Caregiver
Family Members
04.2021 - 12.2022
Bachelor of Science - Human Biology
University of California, Irvine
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