Emily Lane
Daviston
Summary
Experienced Facility Administrator specializing in operational management and patient care coordination. Focused on financial oversight and quality improvement initiatives while driving team leadership and communication. Optimizes schedules and enhances compliance to elevate facility performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facility Administrator
Fresenius Kidney Care
Alexander City
06.2023 - Current
- Manages and oversees the daily operations of the facility ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs.
- Collaborates with the Medical Director and the Clinical Manager/Charge Nurse regarding the provision of quality patient care in the dialysis facility incorporating all activities from admission through to discharge.
- PRINCIPAL DUTIES AND RESPONSIBILITIES: Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
- Oversaw daily business operations of the dialysis clinics, including center staff management, quality patient care, facility maintenance, and inventory control.
- Manages the profit and loss and other related financial aspects for the center ensuring optimal facility operations to achieve or exceed the budget and key performance indicators.
- Collaborated with Clinical Manager/Charge RN, Medical Director, and physicians to enhance direct patient care oversight, improving overall patient outcomes.
- Ensuring the provision of education to the patient and the patient's family regarding access care including medical instructions.
- Addressing patient concerns, issues, and questions including the review of patient satisfaction surveys.
- Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.
- Assisting as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.
- Implementing and maintaining a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent physicians in problem solving activities meeting on a regular basis to address identified issues.
- Continually reviewing Center operations to ensure compliance with Federal and State laws.
- Ensured compliance with all state agency regulations, contributing to facility’s operational integrity.
- Developed and maintained strong relationships with Medical Director and physicians, facilitating effective communication and teamwork to support patient care initiatives.
- Supports and drives FMS quality standards through meeting regulatory requirements and the practice of CQI, including the use of the appropriate company CQI tools.
- Works with the Clinical Manager/Charge RN and Medical Director to implement FMS quality goals and develop facility specific action plans in order to achieve FMS quality standards.
- Oversees and monitors the provision of the appropriate training according to FMS policy to ensure ongoing compliance with all company and FMS risk management initiatives.
- Collaborates with the Charge RN to ensure the aggressive treatment of, and actions taken, regarding adverse events and action thresholds.
- Maintains integrity of medical records and other FMS administrative and operational records.
- Complies and assists with all data collection and auditing activities.
- Manages the day to day activities and workload of the facility staff providing guidance and leadership as appropriate to ensure the effective, efficient and timely execution of duties and tasks.
- Creates, maintains, and communicates efficient and timely employee schedules according to the staffing needs of the facility to ensure adequate staffing on a daily basis.
- Consults with DON/Charge RN and Medical Director to optimize clinical staffing.
- Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation during the focal merit review process.
- Obtains feedback and input regarding the staff performance from the Medical Director and DON/Charge RN and acts on the feedback as appropriate.
- Collaborates with staff and DON/Charge RN and Medical Director to set annual goals for staff.
- Manages the department staffing through the appropriate hiring, firing and disciplinary actions.
- Maintains written documentation of all disciplinary meetings in accordance with the established personnel policies, and confers with Human Resources and Director of Operations regarding the nature of the disciplinary decisions.
- Ensures execution of new hire orientation and training, and ICD-9 code training when applicable for new hires, and works with Medical Director to ensure mandatory in-services are completed.
- Ensures appropriate documentation is completed for current licensure, annual in-service and policy and procedure inservice updates.
- Coordinated appropriate training for all facility employees in accordance with company policy, including company risk management initiatives.
- Provides training and guidance to facility staff members to ensure development of clinical competences providing opportunities for professional growth and encouraging personal growth.
- Collaborates with HR regarding providing information to staff pertaining to FMS/FMCNA benefits, Human Resources policies and procedures.
- Participates in Corporate and Division specific employee recognition and satisfaction programs.
- Maintains a close working relationship with Division and Corporate office personnel and ensures appropriate communication of FMS, Division, and Corporate initiatives, policies and procedures to facility staff.
- Utilizes knowledge of FMCNA and FMS services and products to contribute to the growth of the business.
- Maintains facility environmental integrity and safety.
- Schedules the maintenance and repair of equipment, operating systems and physical structure of the facility, as needed.
- Monitors security of the facility.
- Coordinates inventory/supply management by reviewing monthly inventory count and approving purchase orders for necessary items to ensure cost containment, timely distribution and competitive pricing.
- Optimized the use of medication, laboratory, inventory, supplies, and equipment to achieve supply cost goals in compliance with FMS/FMS formularies.
- Contributes to the development and revision of any applicable policies and procedures for the facility and the pertinent updating and maintenance of the related manuals.
- Directs any necessary information gathering, as required, to support billing, billing issues and collection activities.
- Responsible for participating in all on-site internal and external (state and federal) surveys.
CCHT (Certified Clinical Hemodialysis Technician)
Fresenius Kidney Care
Hoover
09.2014 - 06.2023
- 09/2014 Hire date-PCT I
- 12/2015 CCHT- PCT II
- 02/2016 Assisted with opening of Anniston North Clinic
- 07/2016 Preceptor- PCT III
- 02/2022 - Mitigation float team member PCT III
- 11/2022- Area float Birmingham South PCT III
- 06/2023 Facility Administrator Hoover
- Operated in 30+ dialysis clinics across 7 states, adapting to various state regulations and enhancing compliance.
- Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.
- Set up and operated hemodialysis machines.
- Maintained a safe and clean working environment.
- Precepted new hires, preparing them for exams and ensuring operational readiness for independent tasks.
- Ensured infection control standards, fostering a safe environment for patients and staff.
- Maintain water treatment, complete daily logs for water treatment and machines.
- Updated manuals to reflect current procedures.
- Perform secretarial/receptionist functions as needed.
- Handled accounts receivable and accounts payable functions as needed.
- Support staff in assigned project work.
Office Manager/Administrative Assistant
Dr. Barbara L Moersch
Anniston
07.2010 - 08.2014
- Insurance: Attending insurance meetings to stay up to date on policies and procedures.
- Prior Authorizations/pre-certifications for medications and procedures(in and out patient).
- Reviewing insurance policies in order to code for an office visit correctly.
- Reviewing of medical records to verify compliance.
- Verifying eligibility of obstetrical patients on a monthly basis.
- Informing patients of copays, deductibles, and eligibility status.
- Informed patients on appropriate insurance policies and procedures, ensuring clarity and compliance.
- Updated employees and Dr. Moersch on insurance policies, maximizing awareness of benefits.
- Filling out FMLA forms and typing recommendations and medical letters for patients.
- Ensured timely posting of charges and payments to maintain accurate financial records.
- Followed up and corrected all of the unpaid claims.
- Scheduling for surgery and outpatient procedures.
- Assisted Dr. Moersch in office, hospital in surgery and making rounds on inpatients.
- Resolved computer programming issues, enhancing efficiency in daily office operations.
- Established and maintained network connections for office computers and printers to enhance workflow.
- Completing electronic medical records.
Education
Management -
Gadsden State Community College
12-2010
Skills
- Patient care and experience
- Operational management
- Patient care coordination
- Infection control strategies
- Quality improvement
- Financial compliance
- Facility improvement projects
- Inventory oversight and management
- Staff onboarding
- Team leadership and supervision
- Team development initiatives
- Crisis management strategies
- Schedule optimization
- Employee performance metrics
- Time management expertise
- Conflict resolution
- Effective communication skills
Certification
• Certified Clinical Hemodialysis Technician, 12/01/27
• CPR Certification
• CPR Certification
Proficiency In Dashboards
- TAC
- CQS
- MOST
- WEP
- Fluid
- Concur
- Financial SharePoint
- TMS
- Exibe clinicals
- DP tool
- CareTeamHub
- ScheduleWise
- Workday
- Equip
- Quest
- Patient Admissions
Timeline
Facility Administrator
Fresenius Kidney Care
06.2023 - Current
CCHT (Certified Clinical Hemodialysis Technician)
Fresenius Kidney Care
09.2014 - 06.2023
Office Manager/Administrative Assistant
Dr. Barbara L Moersch
07.2010 - 08.2014
Management -
Gadsden State Community College