EMILY L. COPPOLA
Verona,NJ
Summary
Results-oriented professional with extensive experience in hospitality management, social media marketing, and customer relationship building. Proven ability to lead teams, streamline operations, and drive business growth. Seeking to leverage skills in a dynamic managerial role. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
Work History
Bartender / Social Media
Avenue Bistro
Verona, NJ
09.2024 - Current
- Developed social media strategies to promote specials and events, increasing customer traffic.
- Designed seasonal cocktail menus to diversify offerings and attract varied clientele.
- Maintained high standards of cleanliness, safety, customer service and inclusivity to ensure a welcoming environment.
- Built and sustained strong relationships with customers to drive repeat business and loyalty.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Bartender / Social Media
The Verona Inn
Verona, NJ
02.2022 - 09.2024
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Bachelor of Business degree - Business
Montclair State University
Montclair, NJ05.2024
Bachelor of Business degree - Business
Emmanuel College
Boston, MA12.2021
Skills
- Operational management
- Social media sales and marketing
- Leadership and training
- Customer relationship management
- Safety and compliance
- Event coordination
Accomplishments
- Graphic Design Award
- Lead of sales and social media
References
References available upon request.
Timeline
Bartender / Social Media
Avenue Bistro
09.2024 - Current
Bartender / Social Media
The Verona Inn
02.2022 - 09.2024
Bachelor of Business degree - Business
Montclair State University
Bachelor of Business degree - Business
Emmanuel College
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