Emily Leasure
Chillicothe,OH
Summary
Professional Profile: ‘ A focused professional with a strong experience in customer service and pharmacy operations, with proven ability to assist customers and patients with well-informed selection of suitable products and services’ Demonstrates exceptional communication and relationship building skills, encourages team collaboration in order to achieve excellent customer and patient satisfaction. Customer- focused and experienced in retail pharmaceutical needs and retail operations, with the ability to work towards and consistently exceed targets. Committed to deliver the highest end of service standards, with dedication to delivering solutions, handing complaints, and solving problems. Area of Expertise: Sales team leadership | Team collaboration | Client relationships | Merchandising | Strategic sales planning | Talent management | Team engagement | Inventory management | Pharmaceutical operations | Pharmacy technician | Beauty adviser | CPR certified | Immunization certified | Leading a team of 20 plus employees | Resets | Career Accomplishments: Achieved ‘ Highest verified times’ of 80% for pharmacy that does 600 plus prescriptions a day | Number one in district for beauty sales | Number one in district for credit applications | Completed assistant manager training ( LEAP) | Became an assistant manager | Honorable global customer care mention | Numerous customer satisfaction survey mentions | Number one in district sales | Pharmacy technician training | Beauty adviser training| Team Lead| L.E.A.D management program|
Overview
2026
2026
years of professional experience
Work History
Coach
Walmart
Washington Court House, OH
2024 - Current
- Developed training programs to enhance team performance and customer service skills.
- Implemented process improvements to streamline operations and reduce response times.
- Mentored junior staff, fostering a culture of continuous learning and collaboration.
- Analyzed team performance data to identify trends and inform strategic decision-making.
- Led initiatives focused on enhancing employee engagement and retention strategies.
- Coordinated cross-functional meetings to align goals and improve communication across departments.
Team Leader Manager
Walmart
Circleville, OH
08.2021 - 2024
- Facilitated meetings to communicate team performance goals and results.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered regular team meetings for aligned work towards common goals.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Implemented training programs to maximise team member development and potential.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Store Manager
Walgreens Boots Alliance
Chillicothe, OH
08.2012 - 08.2021
Shift Lead - Registered pharmacy technician
Walgreens Pharmacy
08.2012 - 08.2021
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Assistant Store Manager
Bug
01.2009 - 01.2012
Digital Coach
Walmart
Washington Court House, OH
2024 - 2025
- Mentored team members to enhance performance and improve customer service standards.
- Developed training programs to support staff onboarding and skill development initiatives.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Streamlined operational workflows, resulting in increased efficiency and reduced processing times.
- Collaborated with cross-functional teams to streamline digital shopping processes and improve system efficiency.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Led initiatives to integrate customer feedback into service enhancements, fostering loyalty and retention among shoppers.
- Analyzed consumer behavior to enhance shopping experiences and optimize product placements.
Education
High School Diploma - undefined
Skills
Answering Customer Questions
Improve Performance
Records Maintenance
Staff Management
Store Opening and Closing
P&L Administration
Customer Experience
Staff Supervision
POS Systems Operations
Customer Inquiry Response
Cash Auditing
Pricing and Markdowns
Business Leadership
Cost Control
Work Planning and Prioritization
Issue Resolution
Performance Monitoring and Evaluation
Inventory Counting
Coaching and Mentoring
Customer Relations
Time Management
Management Training
Kronos Timekeeping
Customer Service
Customer Service Management
Leadership
Timeline
Team Leader Manager
Walmart
08.2021 - 2024
Assistant Store Manager
Walgreens Boots Alliance
08.2012 - 08.2021
Shift Lead - Registered pharmacy technician
Walgreens Pharmacy
08.2012 - 08.2021
Assistant Store Manager
Bug
01.2009 - 01.2012
High School Diploma - undefined
Coach
Walmart
2024 - Current
Digital Coach
Walmart
2024 - 2025