Emily Lewis

• WRITs
• IADs
• Assigned House Work

Performed daily tasks as necessary and as assigned by the Fraud Supervisor, to include, but not limited to:

• Transactional and access monitoring;
  Investigations;
• Outbound verification calls;
• Law enforcement contact;
• Account restriction, closures, deposit holds;
• Incident tracking and recordkeeping;
• Account screening assistance and approvals.
• Elevated completed fraud cases to the BSA Department to meet regulatory compliance;
• Possessed in-depth knowledge of the bank’s fraud responsibilities and recovery rights as outlined in the Uniform Commercial Code.
• Possessed a thorough knowledge of bank’s BSA, CIP, Reg. CC, and ID Theft Prevention Program, procedures and processes.
• Maintained strong PC and software skills (including Windows, Excel and Word) and an aptitude for learning bank systems.
• Possessed strong oral and written communication skills.
• Maintained a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements.
• Maintained current knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Coordinated daily cash reconciliation in high-volume location.
• Maintained teller drawer to perform banking transactions

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation in high-volume location.
• Maintained teller drawer to perform banking transactions.

• Completed appropriate paperwork, including intake summaries, fine documentation, and release paperwork.
• Receive property from incoming inmates, provide receipts, and inspect for contraband. Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
• Supervised the meal distribution and observed inmates during meals.
• Assisted in restraining violent and unruly inmates.

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Coordinated daily cash reconciliation in high-volume location.
• Maintained teller drawer to perform banking transactions.

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Coordinated daily cash reconciliation in high-volume location.
• Maintained teller drawer to perform banking transactions