Decoda Drummond
St. Catherine,Jamaica
Summary
Driven to expand knowledge and gain valuable experience in the professional realm. Committed to making a meaningful contribution to personal growth and the success of the employing organization. Eager to excel and apply skills and expertise in a dynamic work environment, fostering collaboration and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Records Officer
JN General Insurance Company Limited
10.2023 - Current
- Prepare Daily Reports: Compile, analyze, and distribute daily reports, ensuring that accurate data is presented to relevant departments to aid decision-making and operational efficiency
- Manage Importing Processes: Oversee the importation of documents and data into the company’s system, ensuring all information is entered correctly and in a timely manner for smooth workflow
- Document Indexing: Organize and categorize documents for easy retrieval and reference, maintaining an efficient indexing system to support swift access to critical information
- Handle Outgoing Correspondence: Coordinate and manage the distribution of outgoing communications, ensuring that all materials are sent to the appropriate recipients in a timely and professional manner
- Maintain Filing Systems: Ensure that all physical and digital records are systematically filed and stored, adhering to company standards for recordkeeping, and ensuring compliance with data protection policies
- Outbound Calls: Conducted outbound calls to clients or customers, addressing inquiries and providing information, while maintaining a professional and customer-focused approach
- Appointment Scheduling: Assisted in setting appointments for follow-up, updates, or deliveries based on client needs and availability
- Customer Feedback Collection: Engaged customers to gather feedback on products or services, logging responses and providing valuable insights to improve customer satisfaction
- Data Entry and Record Management: Accurately updated customer details and call outcomes in the company’s CRM system, ensuring all records were complete and up to date
Admin Clerk
Robinson, Davis, and Co. Limited
04.2023 - 10.2023
- Filing: Managed and maintained both physical and digital filing systems, ensuring that all documents were accurately organized and easily retrievable, while adhering to company policies for data management
- Payroll: Assisted in processing payroll, ensuring timely and accurate payment to employees, handling payroll queries, and maintaining confidentiality in all payroll-related matters
- Secretarial Duties: Provided administrative support by managing schedules, handling correspondence, and coordinating meetings and appointments for executives and other team members
- Accountant Assistant: Supported the accounting team with day-to-day financial tasks, including data entry, reconciliation of accounts, and preparation of financial documents for audits and reports
- Client Analysis: Conducted analysis of client data and documents, contributing to business assessments and providing insights that aided in client relationship management and service improvements
Early Childhood Teacher
Suthermere Preparatory School
09.2019 - 06.2020
- Developed children's language and communication skills through structured activities
- Planned and prepared classroom settings to create an engaging and conducive learning environment
- Guided children in learning and practicing appropriate group behaviors to encourage positive social interactions
Stock Manager
Island Squeeze Restaurant
11.2016 - 08.2019
- Oversaw the organization’s inventory, ensuring stock levels were maintained and replenished as needed
- Assisted in planning and organizing the menu and handled customer cash transactions
- Tracked and monitored inventory usage to ensure optimal stock availability and prevent shortages
Supervisor
YOA Restaurant
01.2012 - 08.2016
- Supervised and coordinated the activities of the food and beverage staff to ensure excellent service and operational efficiency
- Trained and managed cashier staff, ensuring proper procedures were followed for transactions and customer service
- Scheduled restaurant staff and delegated tasks effectively to maintain a smooth workflow during peak and off-peak hours
Education
Associate of Science - Computer Applications And Business Studies
Portmore Community College
10-2025
CXC/CSEC -
Maths Unlimited
01-2020
Early Childhood Development Level III -
The National Council On Technical And Vocational Education And Training (NCTVET)
12.2019
Early Childhood Development Level II -
The National Council on Technical and Vocational Education and Training (NCTVET)
12.2018
Early Childhood Development Level I -
The National Council on Technical and Vocational Education and Training (NCTVET)
12.2017
Food and Beverage - Job Readiness Training & Certification
Learning for Life DIAGEO
12.2013
Skills
- Proficient in Communication Skills
- Proficient Task Management
- Strong analytical and problem-solving skills
- Strong Attention to Detail
- Service-Oriented Professional
- Teamwork and collaboration
- Clerical skills
- Customer service
- Organizational skills
- Advanced Computer Systems Proficiency
Timeline
Records Officer
JN General Insurance Company Limited
10.2023 - Current
Admin Clerk
Robinson, Davis, and Co. Limited
04.2023 - 10.2023
Early Childhood Teacher
Suthermere Preparatory School
09.2019 - 06.2020
Stock Manager
Island Squeeze Restaurant
11.2016 - 08.2019
Supervisor
YOA Restaurant
01.2012 - 08.2016
Early Childhood Development Level II -
The National Council on Technical and Vocational Education and Training (NCTVET)
Early Childhood Development Level I -
The National Council on Technical and Vocational Education and Training (NCTVET)
Food and Beverage - Job Readiness Training & Certification
Learning for Life DIAGEO
Associate of Science - Computer Applications And Business Studies
Portmore Community College
CXC/CSEC -
Maths Unlimited
Early Childhood Development Level III -
The National Council On Technical And Vocational Education And Training (NCTVET)
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