Emily Lewis
Milton,FL
Summary
Compassionate, dependable professional with extensive experience in customer service, front office operations, childcare, and family support. Known for creating welcoming environments, building trust quickly, and maintaining calm under pressure. Experienced in training new employees, coordinating daily operations, and providing exceptional care to children, families, and community members. Passionate about pediatric healthcare, women’s health, and advocating for individuals during vulnerable moments. Seeking a position where kindness, organization, and strong communication can make a meaningful difference while continuing my education toward becoming a Registered Nurse.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Family Support Worker
FamiliesFirst Network
Milton, FL
07.2025 - Current
- Supported children and families through in-home services, focusing on safety, stability, and positive outcomes.
- Built rapport with diverse families, caregivers, children, and community partners while navigating sensitive and challenging situations.
- Coordinated services through referrals, communication with providers, releases of information, and resource connections.
- Conducted home visits, supervised visitations, transportation, and wellness check-ins while maintaining professionalism and empathy.
- Managed confidential documentation and adapted communication styles to meet the unique needs of each family.
Front Desk/Server
GoodTimes
Troy, AL
07.2024 - 07.2025
- Provided exceptional guest service across multiple departments, including front desk, arcade, food service, and event operations.
- Trained new employees on company procedures, customer service standards, and daily operations.
- Hosted and coordinated birthday parties, student events, and group activities while creating positive guest experiences.
- Assisted with reservations, cash handling, problem-solving, and maintaining a welcoming environment during busy shifts.
- Adapted quickly to fill various roles and support team needs in a fast-paced entertainment setting.
Barista/Cashier
Village Coffee
Troy, AL
08.2024 - 07.2025
- Delivered personalized customer service by building rapport with guests and creating positive experiences that encouraged repeat visits.
- Trained new employees on beverage preparation, customer service standards, store procedures, and daily operations.
- Independently managed store operations during opening and closing shifts, including cash handling, safe management, inventory, and cleanliness standards.
- Prepared handcrafted beverages and baked goods while maintaining accuracy, efficiency, and quality in a fast-paced environment.
- Supported team success by adapting to changing needs, solving customer concerns, and maintaining a welcoming atmosphere.
Shift Leader
Tropical Smoothie Cafe
Navarre, FL
05.2022 - 07.2023
- Led daily shift operations while providing exceptional customer service in a fast-paced restaurant environment.
- Trained and supported new team members on company procedures, food safety, customer service, and operational standards.
- Managed opening and closing responsibilities, including cash handling, inventory, cleanliness, and shift organization.
- Resolved customer concerns professionally while creating a welcoming and positive guest experience.
- Supported team efficiency by delegating tasks, adapting to changing priorities, and maintaining smooth operations during high-volume periods.
Education
Associate of Science - Nursing
Fortis Institute of Nursing
Pensacola, FL08.2026
High School Diploma -
Navarre High School
Navarre, FL05.2023
Skills
- Guest Experience & Hospitality
- Building Customer Relationships & Repeat Guest Loyalty
- Warm, Personable Communication
- Team Leadership & Employee Training
- Fast-Paced Problem Solving
- Multitasking & Prioritizing Guest Needs
- Front-of-House Operations
- POS Systems & Cash Handling
- Opening & Closing Procedures
- Food & Beverage Service
- Event & Party Coordination
- Conflict Resolution & Guest Satisfaction
Certification
- Driver's License June 2020 to May 2029
- Adult and Pediatric First Aid/CPR/AED
- Food Handler Certification
Timeline
Family Support Worker
FamiliesFirst Network
07.2025 - Current
Barista/Cashier
Village Coffee
08.2024 - 07.2025
Front Desk/Server
GoodTimes
07.2024 - 07.2025
Shift Leader
Tropical Smoothie Cafe
05.2022 - 07.2023
Associate of Science - Nursing
Fortis Institute of Nursing
High School Diploma -
Navarre High School