Emily Liddle
Barberton,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Springhill Floral Supply
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Vault Teller
GenFed Credit Union
11.2020 - 09.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Shift Supervisor
Starbucks
09.2015 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Swing Manager
McDonald's
02.2013 - 09.2015
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Integrated service and team management strategies to boost business profits.
Education
No Degree - Special Education
University of Toledo
Toledo, OHNo Degree - Special Education
University of Akron
Akron, OHNo Degree - Photography
University of Akron
Akron, OHHigh School Diploma -
Barberton High School
Barberton, OH05.2012
Skills
- Account Updating
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Call Management
- Problem-Solving Abilities
- Key Holder Experience
- Call Center Operations
- Customer Service
- Microsoft Outlook
Timeline
Customer Service Representative
Springhill Floral Supply
09.2021 - Current
Vault Teller
GenFed Credit Union
11.2020 - 09.2021
Shift Supervisor
Starbucks
09.2015 - 11.2020
Swing Manager
McDonald's
02.2013 - 09.2015
No Degree - Special Education
University of Toledo
No Degree - Special Education
University of Akron
No Degree - Photography
University of Akron
High School Diploma -
Barberton High School
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