Emily Light
Champaign,IL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Server
Spotted Fox Ale House
Saint Charles, Illinois
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Hostess
Alter Brewing + Kitchen
Saint Charles, Illinois
08.2020 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor Degree in Marketing - Fashion Marketing And Merchandising
Parkland College
Champaign, IL05.2024
High School Diploma -
Saint Charles East High School
Saint Charles, IL05.2022
Skills
- PPE Guideline Compliance
- Customer Service and Rapport
- Special Requests and Substitutions
- Age Verification
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Food and Beverage Service
- Team Player
- Warm and Friendly
- Guest Satisfaction
- Guest Accommodations
- Daily Specials Memorization
Timeline
Server
Spotted Fox Ale House
06.2022 - Current
Hostess
Alter Brewing + Kitchen
08.2020 - 03.2022
Bachelor Degree in Marketing - Fashion Marketing And Merchandising
Parkland College
High School Diploma -
Saint Charles East High School
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