Emily Linde
Program Specialist
Greenfield,IN
Summary
Quality-driven and customer-focused Human Services Professional with extensive experience providing social service organization support. Proactive leader that excels in client care, superior customer service, and outstanding team work. Driven to achieve successful outcomes and meet organization objectives.
Overview
8
8
years of professional experience
Work History
Program Specialist
Fortrea
Greenfield, IN
10.2017 - Current
- Conduct insurance verifications to confirm patient benefits, facilitate the prior authorization process on behalf of customers, assist with problem claims, and perform case management to identify insurance and alternative funding sources per program specifications.
- Screen and process patient assistance applications by determining eligibility and making outbound follow up calls as necessary. Respond to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns. Also work with distributors and manufacturers to request and track product shipment.
- Assist the patient in understanding and addressing other access challenges that are preventing them from going on therapy.
- Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and handle/escalate calls per program specifications. Conduct outbound calls per program specifications.
Department Manager
Walmart
Greenfield, IN
02.2016 - 09.2017
- Train and supervise age-diverse staff of employees ensuring coverage across assigned departments.
- Customize training delivery to meet style of employees with various skill sets.
- Track and manage timely completion of projects.
- Increase efficiency of daily operations.
Education
Associate of Applied Science - Mortuary Science And Embalming
Ivy Tech Community College
Indianapolis 08.2010 - 08.2014
Skills
Critical Thinking and Analysis
Leadership and Supervision
Superb Customer Service/Bedside Manner
Organized and professional
Multi-Level Communicator
Dedication to working with both customers as well as employees
Problem-solving skills
Documentation and reporting
Other Work Experience
- Caregiver, Senior Helpers
- Program Specialist, Department of Workforce Development
Timeline
Program Specialist
Fortrea
10.2017 - Current
Department Manager
Walmart
02.2016 - 09.2017
Associate of Applied Science - Mortuary Science And Embalming
Ivy Tech Community College
08.2010 - 08.2014