Emily Lindquist
Columbia,MD
Summary
Experienced IT Manager with five years of hands-on leadership in network infrastructure, cybersecurity compliance, and systems optimization. Proven ability to manage end-to-end IT operations, ensuring high availability, performance, and security across enterprise environments. Skilled in driving timely resolutions through advanced troubleshooting and proactive system enhancements. Committed to delivering reliable, scalable IT solutions that align with organizational goals.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Technical Support Engineering Intern
Clarity Business Solutions Inc.
Linthicum Heights, Maryland
08.2025 - Current
- Provide end user system support for MongoDB environments ensuring optimal system performance, compliance, and technical efficiency across multiple platforms.
- Resolve hardware, software, and connectivity issues for users' via Zendesk.
- Maintain detailed documentation of service tickets, configurations, and IT assets, supporting compliance and accounting.
- Support CMMC compliance by implementing security controls and updating policy documentation in accordance with federal standards.
Senior IT Systems Administrator
United States Air Force
02.2024 - 08.2025
- Managed IT operations totaling $606,000 in assets, including network fleet systems (NIPRNet), classified systems (SIPRNet), and simulation programs and systems.
- Facilitated audits leveraging Risk Management Framework (RMF) to ensure compliance with security policies, procedures, and safeguards.
- Ensured uninterrupted operations of $17 million in IT assets through software patching, upgrades, technical support, and ensuring compliance.
- Developed standard operating procedures (SOP) pertaining to IT continuity planning, troubleshooting, and workarounds.
- Conducted monthly configuration, updates, and ACAS scans across simulated systems to validate adherence to organizational standards.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution for ~250 personnel, increasing critical mission continuity.
Senior Network Administrator
United States Air Force
06.2020 - 02.2024
- Managed small team responsible for ~800 preventative maintenance inspections across 91 buildings and 1,000+ devices. Ensured safety and security of deployed devices.
- Planned, led, and guided IT department training and professional development. Conducted performance evaluations and mentored employees, decreasing turnover and increasing organizational cohesion.
- Spearheaded installation, configuration, and compliance of core network, voice, and wireless communications of $2 million network supporting 2,000+ personnel.
- Implemented $2 million network technical refresh totaling 170 systems. Decreased latency by 50%, increasing device compliance and communication capability.
- Developed scripting solution to clear 8-month backlog. Safeguarded $27 million IT network, and saving 1,000 manhours annually.
- Audited classified systems and communication security (COMSEC) asset fleet as Client Platform Security Officer. Decreased security infractions.
- Revitalized SOPs to prioritize risk management, change management, and process refinement.
Education
B.S. - Information Technology
Western Governors University
01-2026
Skills
- Cisco Switching/Routing
- Cisco ISE Servers
- NSA Type I Encryption Devices
- ServiceNow
- Tenable/ACAS Scanning
- Hardware Troubleshooting
- Network Protocols
- SolarWinds
Certification
CompTIA Security+
Timeline
Technical Support Engineering Intern
Clarity Business Solutions Inc.
08.2025 - Current
Senior IT Systems Administrator
United States Air Force
02.2024 - 08.2025
Senior Network Administrator
United States Air Force
06.2020 - 02.2024
B.S. - Information Technology
Western Governors University