Summary
Overview
Work History
Education
Skills
Certification
SOFTWARE
Timeline
Generic

Eric Robinson

Raeford,NC

Summary

Skilled systems administrator with strong background in managing and optimizing complex IT infrastructures. Known for fostering team collaboration and delivering results through adaptive and reliable support. Expertise in network security, server management, and troubleshooting, paired with proactive approach to evolving technology needs. Respected for problem-solving abilities and commitment to maintaining high operational standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Systems Administrator

ARMA Global Corporation, General Dynamics IT
05.2023 - Current
  • Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
  • Implemented rigorous system monitoring, enabling rapid identification of potential issues before they escalated into problems.
  • Improved overall system performance by optimizing hardware and software configurations.
  • Managed high call volumes with consistent professionalism, ensuring timely assistance to callers.
  • Optimized computer performance through regular monitoring, diagnosing, and resolving software conflicts or hardware malfunctions as they occurred.
  • Enhanced system performance by optimizing VMware configurations and settings.
  • Utilized Cisco Unified Call Manager to set up new VoIP Phones and Cisco Jabber accounts.
  • Ensured data security by performing regular system backups and maintaining up-to-date antivirus software.
  • Supported end-users in navigating VPN connections which led them able to work remotely efficiently.
  • Provided remote support for employees working offsite using VPN connections or other remote access tools.
  • Utilized Microsoft Active Directory to create and manage user accounts/ computer accounts and manage organizational unit permissions.
  • Enhanced network performance by troubleshooting and resolving LAN connectivity issues.
  • Created Email Distro and Functional accounts within Microsoft Exchange

NETWORK ADMINISTRATOR / INFORMATION MANAGEMENT OFFICER / COMSEC ACCOUNT MANAGER

US ARMY
01.2021 - 05.2023
  • Managed a section of 35 technicians responsible for Installing, operating, and supporting hardware and software providing Enroute Mission Command for virtual machines, and laptops on board U.S. Air Force aircrafts providing systems and network security for the Deputy Commanding General, 82nd Airborne Division.
  • Cross service collaboration with U.S. Air Force Pilots and Technicians to solve problems related to hardware and software issues to prevent network and system failures.
  • Monitored organization’s network for security breaches and verified system upgrades, patches, service packs, hot fixes, and new configurations were implemented providing superior customer service for 50 systems.
  • Operated and troubleshot switches, routers, and firewalls to ensure secure communications for a network of 50-75 customers with a 99% uptime rate.
  • Led the successful delivery of computer system upgrades and Office 365 migration for 50 systems collaborating with senior managers to ensure delivery was on time.
  • Monitored Satellite Network Monitoring Protocol to guarantee uptime and connectivity to multiple nodes.
  • Created Standard Operating Procedures and Knowledge articles for operations and troubleshooting different networking issues.
  • Facilitated executive level briefings U.S. Air Force Deputy Commander, Air Mobility Command on Enroute Mission Command capabilities and aerial operations.
  • Conducted staff element support as the Information Management Officer (IMO) responsible for providing high quality technology-based services in the most cost-efficient manner in order to facilitate the companies mission as it applies to business information systems, applications and programs.
  • Severed as a COMSEC Account Manager providing the safeguarding and accounting for COMSEC materials; documenting reports; establishing, moving, and closing COMSEC accounts; threat and security awareness trainings; COMSEC emergency procedures; COMSEC logistics, and other duties required of COMSEC custodians and inspectors.

Command Post Node (CPN) Team Chief / Operator

US Army
12.2017 - 12.2020
  • Served as the Senior Transmission System Operator-Maintainer in an Expeditionary Signal Company
  • Provided command and control communications supporting commanding units in Germany and their subordinate units across the spectrum of Europe.
  • Supervised the installation, operation and maintenance of a Command Post Node (CPN), ONE Satellite Transportable Terminal (STT) and one AN/TRC-238 TRILOS assemblage.
  • Managed security protocols through enforcement of password and security standards for an organization of 620 users.
  • Performed advanced troubleshooting and diagnostic procedures to determine root causes and devised corrective actions to ensure a stable network.
  • Managed daily activities ensuring the completion of system upgrades, patches, and system administration and user support tasks.
  • Read, interpreted, and followed technical documentation and manuals to accurately configure equipment verifying network security.

HELP DESK OPERATOR / DIRECT SIGNAL SUPPORT TEAM (DSST) MEMBER

US ARMY
01.2013 - 01.2017
  • Provided technical customer support in Iraq and Afghanistan including first and second level network troubleshooting to determine and resolve latency issues.
  • Reconstructed and reintegrated Local Area Networks, including creating IP schemes and building layouts as well as maintained electronic.
  • Handled Help Desk operations by working with Active Directory daily to manage users and devices.
  • Responded to trouble ticket requests by email utilizing a ticket manager system. Tracked all support requests ensuring all issues were resolved.
  • AFGHANISTAN 2014, IRAQ 2015-2016

Education

Bachelor of Science - Cyber Security and Information Assurance

Western Governors University
Salt Lake City, UT
12.2024

Skills

  • Network repairs and maintenance
  • Network Security Management
  • Disaster recovery procedures
  • Computer Systems Upgrades and Installation
  • Cisco Switching/Routing
  • Cisco Call Manager / Jabber
  • Microsoft Dynamics CRM
  • NIPR/SIPR Communications
  • Encryption
  • Windows Administration
  • VLAN
  • Command Line Interface
  • Active directory
  • VMWare Horizon
  • Splunk administration
  • Cisco Anyconnect

Certification


  • Cisco Certified Network Associate
  • ITIL4 Foundation
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • CompTIA IT Fundamentals
  • ETA Certified Fiber Optics Installer
  • AN/TSC-167G (V)- Satellite Transportable Terminal (STT)
  • Advanced IT Networking and CISCO Routing Course
  • SIPR/NIPR Access Point (SNAP) Terminal Course
  • WIN-T KG-175D TACLANE & GEM Course
  • Advanced Individual Training - (25H) Network Communication Systems Specialist
  • Terrestrial Transmission Line of Sight (TRILOS) Course

SOFTWARE

  • Virtualization (VMware, vSphere Vmware Horizon)
  • VoIP (Cisco IP communicator, Polycom, Transverse chat)
  • ViaSat
  • Windows Operating System
  • Palo Alto (Global Protect)
  • Wave Communicator
  • Active ID client
  • Splunk
  • Cisco Call Manager and Jabber
  • Cisco WebApp
  • Trillix Endpoint Security

Timeline

Senior Systems Administrator

ARMA Global Corporation, General Dynamics IT
05.2023 - Current

NETWORK ADMINISTRATOR / INFORMATION MANAGEMENT OFFICER / COMSEC ACCOUNT MANAGER

US ARMY
01.2021 - 05.2023

Command Post Node (CPN) Team Chief / Operator

US Army
12.2017 - 12.2020

HELP DESK OPERATOR / DIRECT SIGNAL SUPPORT TEAM (DSST) MEMBER

US ARMY
01.2013 - 01.2017

Bachelor of Science - Cyber Security and Information Assurance

Western Governors University

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