Emily Littlejohn
The Woodlands,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with Hospital staff and patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.
Overview
10
10
years of professional experience
Work History
Customer Experience Coordinator
Baptist Hospital
Gulf Breeze, FL
02.2017 - 02.2022
- Assist patients families with surgery status of the patient.
- Notify the pre/post department when patients arrive to the waiting area.
- Assist people to where different departments are in the hospital.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
Baptist Medical Group PRN Pool
Baptist Medical Group
Gulf Breeze, FL
12.2016 - 02.2017
- Scheduled and check out patient at different doctors offices
- Verify patient's demographic, insurance and collected copays.
Referral Coordinator
Baptist Medical Group
11.2015 - 11.2016
- Assisting with staff schedules, coordinating patient flow, patient satisfaction
- Use different insurance web sites to retrieve authorization for patient testing or procedures
- Handle the bank deposits for the office.
Out Patient Registration
Gulf Breeze Hospital
08.2014 - 11.2015
- Outpatient Registration
- Verify patients demographic, insurance
- Have knowledge of different departments, and test that they perform
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Emergency Room Registration Clerk
Baptist Hospital
Gulf Breeze
12.2011 - 08.2014
- Use different computer systems to collect copays.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Collected, organized and entered patient data into medical systems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Insurance Agent, 2-20 General Lines Insurance -
Pensacola Junior College
2002
FAIA On-Line, Insurance licenses, 4-40 Personal Lines Insurance - undefined
2001
Health Unit Coordinator Program - undefined
Pensacola Junior College
1997
undefined
Gulf Breeze High School
1984
Skills
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Cultural Awareness and Sensitivity
- Team-Oriented and Cooperative
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Computer Proficiency
Accomplishments
Recipient of Baptist Health Care Legend & Champion award- Honorees represent our organization’s highest level of service recognition. They are role models of compassion, kindness, generosity, skill and hard work. Legends provide service with diligence and purpose aligned with our Mission to help people throughout life’s journey. They do so without expectation of reward or recognition, yet they represent the very best of our organization.
Timeline
Customer Experience Coordinator
Baptist Hospital
02.2017 - 02.2022
Baptist Medical Group PRN Pool
Baptist Medical Group
12.2016 - 02.2017
Referral Coordinator
Baptist Medical Group
11.2015 - 11.2016
Out Patient Registration
Gulf Breeze Hospital
08.2014 - 11.2015
Emergency Room Registration Clerk
Baptist Hospital
12.2011 - 08.2014
Insurance Agent, 2-20 General Lines Insurance -
Pensacola Junior College
FAIA On-Line, Insurance licenses, 4-40 Personal Lines Insurance - undefined
Health Unit Coordinator Program - undefined
Pensacola Junior College
undefined
Gulf Breeze High School
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