Emily Littrell
Dallas,TX
Summary
Detail-oriented professional with experience handling sensitive legal and medical information in a high volume environment. Skilled in verifying data accuracy and maintaining strict compliance with HIPAA regulations. Strong attention to detail and organization with interest in litigation support and e-discovery.
Overview
10
10
years of professional experience
Work History
Quality Analyst
MEDRECS
Remote
09.2025 - Current
- Process and input legal requester data, including attorney and law firm contact information, ensuring accurate documentation and communication flow.
- Conduct detailed review of medical records to verify patient identity and dates of service for accuracy.
- Follow HIPAA regulations and maintain strict confidentiality.
QC SPECIALIST
Document Aquisitions
Richardson, TX
10.2024 - 07.2025
- Check the records we receive to make sure the patients name and date of birth are correct.
- Copy records onto CD's when needed.
- Mail out records to clients.
CASE SPECIALIST
Document Aquisitions
Richardson, TX
09.2023 - 07.2025
- Send all Subpoenas by fax, email and mail to companies requesting records for Attorney's clients.
- Call to check status for records that have not yet been received.
- Notarize documents as needed.
- Pay invoices/mail checks.
- Answer inbound calls.
DIALER
Spire Recovery Solutions
Richardson, TX
02.2023 - 09.2023
- Placed 400+ outbound calls to customers regarding personal business matters.
- Transferred calls to the debt collectors.
DIALER
CGC Metroplex
Plano, TX
05.2022 - 02.2023
- Top 3 within the company.
- Placed 400+ outbound calls to customers regarding the delivery of legal documents.
- Met quota of 10+ returned calls per day.
CUSTOMER SERVICE
Telvista
Dallas, TX
11.2019 - 05.2020
- Answered inbound calls and multiple chats.
- Placed orders, canceled orders and helped with any questions or concerns.
CUSTOMER SERVICE/SALES ASSOCIATE
Burke's Outlet
Irving, TX
11.2018 - 02.2019
- Welcomed customers and helped them locate items.
- Completed sales transactions correctly and in a timely manner.
- Worked the stockroom.
CUSTOMER SERVICE/DATA ENTRY
Photo-Stat
Irving, TX
08.2016 - 08.2018
- Verified and matched up invoices on incoming payments.
- Entered payment information on customer accounts.
- Marked customer accounts as paid or pending status.
Education
High School Diploma -
Nimitz High School
Skills
- Quality Assurance Expertise
- Document Management
- Multitasking
- Attention to Detail
- Organizational Skills
- Data Entry and Accuracy
- Legal Research
- Confidential Information Handling
Languages
English
Timeline
Quality Analyst
MEDRECS
09.2025 - Current
QC SPECIALIST
Document Aquisitions
10.2024 - 07.2025
CASE SPECIALIST
Document Aquisitions
09.2023 - 07.2025
DIALER
Spire Recovery Solutions
02.2023 - 09.2023
DIALER
CGC Metroplex
05.2022 - 02.2023
CUSTOMER SERVICE
Telvista
11.2019 - 05.2020
CUSTOMER SERVICE/SALES ASSOCIATE
Burke's Outlet
11.2018 - 02.2019
CUSTOMER SERVICE/DATA ENTRY
Photo-Stat
08.2016 - 08.2018
High School Diploma -
Nimitz High School