Emily Lola
Turlock,CA
Summary
Determined and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Concessions Worker
State Theatre Of Modesto
01.2024 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
Fullfilment Center Associate
Amazon
11.2023 - 01.2024
- Taking part in providing a customer centered service experience
- Preparing packages for packaging and shipping
Shift Lead
Jamba
01.2022 - 10.2023
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed performance valuations to identify weakness and develop improvement strategies.
Manufacturing Intern
E & J Gallo Winery
06.2023 - 09.2023
- Provided support during equipment installations and upgrades, improving overall operational performance capabilities of machinery systems utilized throughout manufacturing processes areas.
- Conducted thorough research on industry trends, providing valuable insights for future product developments.
- Participated in safety training programs, contributing to a reduction in workplace accidents and injuries.
- Improved manufacturing efficiency by optimizing production processes and implementing lean principles.
- Shadowed experienced professionals from various departments gaining knowledge about best practices related to their respective functional area expertise domains.
- Performed root cause analysis on production issues, identifying solutions to prevent recurrence.
- Assisted with inventory management, streamlining stock levels and reducing lead times for critical components.
Education
No Degree - Psychology
Modesto Junior College
Modesto, CA05.2027
High School Degree -
Fred C. Beyer High School
05.2023
Skills
- Professionalism and Courtesy
- Teamwork orientation
- Cleanliness Maintenance
- Attention to Detail
- Customer Service
- Food safety knowledge
- Cash handling proficiency
- Heavy Lifting
Timeline
Concessions Worker
State Theatre Of Modesto
01.2024 - Current
Fullfilment Center Associate
Amazon
11.2023 - 01.2024
Manufacturing Intern
E & J Gallo Winery
06.2023 - 09.2023
Shift Lead
Jamba
01.2022 - 10.2023
No Degree - Psychology
Modesto Junior College
High School Degree -
Fred C. Beyer High School
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