Emily Looper
Columbia,SC
Summary
Proven customer service expert from Wellmore of Lexington, adept at multitasking and enhancing dining experiences through exceptional service and efficient workflow coordination. Skilled in POS system management and team collaboration, significantly improving guest satisfaction and fostering repeat business. Demonstrates strong interpersonal and communication abilities, ensuring high standards of service and safety.
Overview
3
3
years of professional experience
Work History
Childcare Worker
Heathwood Hall Episcopal School
10.2023 - 06.2024
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
Customer Service
Wellmore of Lexington
04.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained newly hired employees on routine tasks and customer service.
- Contributed to a positive work environment by fostering strong teamwork among colleagues.
Education
Associate of Science - Radiology
Midlands Middle College
Columbia, SC05.2027
Skills
- Customer service expert
- Exceptional customer service
- Client Relations and Customer Service
- Inbound Customer Service
Timeline
Childcare Worker
Heathwood Hall Episcopal School
10.2023 - 06.2024
Customer Service
Wellmore of Lexington
04.2021 - 06.2023
Associate of Science - Radiology
Midlands Middle College
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