Emily Lopez
San Antonio,TX
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training,
monitoring and morale-building abilities to enhance employee engagement and development as well as streamlining operations to decrease costs and promote organizational efficiency.
Overview
5
5
years of professional experience
Work History
Management Trainee Sales and Operations
Penske Truck Leasing
06.2021 - Current
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed customer feedback to identify areas for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Success Specialist
Wells Fargo
10.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Key Holder Supervisor
Kendra Scott
05.2018 - 10.2020
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed store personnel by delegating tasks and supervising daily operations.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Evaluated data on stock levels, customer sales, and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Bachelor of Science - Early Childhood Development
Texas A&m University San Antonio
San Antonio, TX05.2023
Associate of Arts - General Studies
Coastal Bend College
Kingsville05.2021
Skills
- Superb Time Management
- Strategic Thinking
- Operational Oversight
- Performance Management and Development
- Effective Communication
- Managing Operations and Efficiency
Timeline
Management Trainee Sales and Operations
Penske Truck Leasing
06.2021 - Current
Customer Success Specialist
Wells Fargo
10.2020 - 06.2021
Key Holder Supervisor
Kendra Scott
05.2018 - 10.2020
Bachelor of Science - Early Childhood Development
Texas A&m University San Antonio
Associate of Arts - General Studies
Coastal Bend College
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