Emily Lopez
The Bronx,NY
Summary
Dedicated worker inspired by providing children with warm, nurturing environments for
optimal development. Driven to coordinate activities focused on skill-building, social development, and positive interactions.
I am seeking an opportunity that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant Lead Youth Care Worker
Catholic Guardian Services
04.2023 - Current
- Assisted minors with obtaining resources such as food, clothing and others supplies necessary for them to be comfortable in the shelter.
- Assisted YCW to control the environment and collaborated with them in keeping the ‘clients’ safe.
- Assisted clients in exploring feelings and understanding behaviors.
- Managed daily operations, ensuring smooth workflows and timely task completion.
- Enhanced team productivity by implementing efficient workflow processes and task delegation.
- Facilitated regular meetings to discuss progress, address concerns, and maintain open lines of communication among team members.
- Contributed to a positive work environment by promoting teamwork, collaboration, and good communication.
- Participated in training programs to continuously expand knowledge base and stay current on industry trends and best practices.
- Informe about situations that ocurre in the shelter with Minos and staff.
Youth Care Worker
Catholic Guardian Services
New York, NY
06.2022 - 04.2023
- Assisted in proper evacuation of youth during emergency situations.
- Adapted counseling techniques to best suit individual needs of each client.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Designed safe and supportive environment for clients to discuss issues.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assisted clients in exploring feelings and understanding behaviors.
- Monitored entrances and exits to maintain safety and organized environments.
Call Center Customer Service Representative
Representaciones Serviportex Del Ecuador
Guayaquil, Guayas, Ecuador
10.2019 - 03.2022
- Detailed payment options and explained price, receipt and billing details to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determinate root cause of problems to resolve service complaints.
- Update account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Master Of Arts - Early Childhood Education
Universidad De Guayaquil
Guayaquil, Ecuador Bachelor Of Applied Science - Science Education
Colegio Bilingüe De La Inmaculada
Guayaquil, Ecuador 03.2018
Skills
- Academic Observation
- Progress Reports and Documentation
- Caring and Responsible
- Social and EmotionalDevelopment
- Recreational Activities
- Cleaning and Sanitizing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Lead Youth Care Worker
Catholic Guardian Services
04.2023 - Current
Youth Care Worker
Catholic Guardian Services
06.2022 - 04.2023
Call Center Customer Service Representative
Representaciones Serviportex Del Ecuador
10.2019 - 03.2022
Master Of Arts - Early Childhood Education
Universidad De Guayaquil
Bachelor Of Applied Science - Science Education
Colegio Bilingüe De La Inmaculada