Emily Lopez

• Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
• Consistently met or exceeded performance goals by proactively seeking out opportunities for growth within the organization.
• Facilitated smooth transitions between departments for seamless customer experiences during complex transactions.
• Efficiently managed daily operations by prioritizing tasks and delegating responsibilities effectively.
• Learned how to operate multiple departments all at once
• Specialized in customer service, tool rental, self/ regular check out, Pro extra service, kitchen and bath, flooring, millworks and all floor departments.

- Work with Pro customers (contractors) to sell the whole project.

- communicate with delivery drivers and other associates to ensure the product is ready and in perfect condition for customer.

- Ensure sign ups and credit cards are being driven and met every week.

- Daily or weekly check ins with Pro customers by phone or email.

- drive GET greet, engage, and thank.

- learning in aisle information to better assist customers.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Improved communication between cashiers and other store departments to provide seamless customer experiences.
• Worked with moving and providing money for all registers.