Emily Lum Ho
Wailuku,HI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in hospitality industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues.
Overview
12
12
years of professional experience
Work History
Reservation Agent
Maui Coast Hotel
01.2024 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
Rental Sales Agent
Sixt Car Rental
12.2021 - 12.2023
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
Hertz Car Rental
Customer Service Representative
10.2017 - 11.2021
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add on quotas.
Real Estate Agent
Coldwell Banker John Moffitt & Associates
10.2012 - 02.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Education
Real Estate License Kansas & Missouri - Real Estate
Career Educations Systems
High School Diploma -
Shawnee Mission Northwest High School
05.2012
Skills
- Professionalism
- Attention to Detail
- Customer Service
- Interpersonal Communication
- Problem-solving aptitude
- Payment Processing
Timeline
Reservation Agent
Maui Coast Hotel
01.2024 - Current
Rental Sales Agent
Sixt Car Rental
12.2021 - 12.2023
Hertz Car Rental
Customer Service Representative
10.2017 - 11.2021
Real Estate Agent
Coldwell Banker John Moffitt & Associates
10.2012 - 02.2017
Real Estate License Kansas & Missouri - Real Estate
Career Educations Systems
High School Diploma -
Shawnee Mission Northwest High School
Similar Profiles
Sarah Harry-BamSarah Harry-Bam
Guest Service Agent / Night Audit at Maui Seaside HotelGuest Service Agent / Night Audit at Maui Seaside Hotel
Michael Lee Emerson RhoadMichael Lee Emerson Rhoad
NA at Gold Coast Hotel and CasinoNA at Gold Coast Hotel and Casino
Shiela QuinnShiela Quinn
Manager of Operations at North Coast Hotel Resorts QarterdeckManager of Operations at North Coast Hotel Resorts Qarterdeck