Summary
Overview
Work History
Education
Skills
Timeline
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Emily Lyons

Emily Lyons

Centennial,CO

Summary

Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Hardworking Cosmetologist bringing 18+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

20
20
years of professional experience

Work History

Cosmetologist

Salon Sopris
06.2020 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Self-Employed, handling all my appointment bookings quick and efficiently.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Extremely proud for the furthering education and clientele that has been built and obtained throughout the past 18 years.

Cosmetologist

Voila Salon
05.2014 - 03.2020
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Cosmetologist

Namaste Salon
12.2009 - 05.2014
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Cosmetologist

Cost Cutters
09.2005 - 12.2009
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Gymnastics Instructor

The Little Gym
01.2004 - 09.2005
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
  • Lead fun and active birthday parties for the kids.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Collaborated with coaches, students, and administrators to run high-quality program.

Education

High School Diploma -

Douglas County High School
Castle Rock, CO
05.2005

Licensed Cosmetologist -

Englewood Beauty College
Englewood
03.2005

Skills

  • Product Knowledge
  • Beauty Tool Sanitization
  • Customer Demographics
  • Sales Expertise
  • Male and Female Haircutting Knowledge
  • Color Matching Mastery
  • Dye and Tint Application
  • Hair Conditioning and Styling
  • Social Skills
  • Accounting and Billing
  • Scalp Massages
  • Services Marketing
  • Beard Trimming
  • Salon Management

Timeline

Cosmetologist

Salon Sopris
06.2020 - Current

Cosmetologist

Voila Salon
05.2014 - 03.2020

Cosmetologist

Namaste Salon
12.2009 - 05.2014

Cosmetologist

Cost Cutters
09.2005 - 12.2009

Gymnastics Instructor

The Little Gym
01.2004 - 09.2005

High School Diploma -

Douglas County High School

Licensed Cosmetologist -

Englewood Beauty College

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Emily Lyons