Emily MacGregor
Licensed Esthetician
West Rutland,VT
Summary
I am a Licensed Esthetician with over 21 years of successful experience in skincare and customer service, with a long and loyal client following. I helped open and build two successful spa businesses, developed services, hired service providers, and brought in educators.
In 2014 I won Best Esthetician in the Triangle.
In the past few years I developed a product line of therapeutic aromatherapy balms, with wholesale accounts. I am currently taking herbal skincare courses, and growing herbs to learn how to infuse them in oils.
In 2020 I became certified in facial Gua Sha through the Green beauty academy. My love for natural and herbal skincare grows everyday.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Head Esthetician
The Petite Studio Durham
Durham, NC
01.2018 - 03.2020
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Handled busy schedules and stayed on top of key deadlines.
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Carried out administrative tasks, including product inventory, ordering, social media, responding to all clients questions and needs.
- Developed services and treatments for service menu.
- Performed customized facials, microdermabrasion, waxing, tinting, and facial Gua Sha.
Head Esthetician
The Retreat At Brightleaf
Durham, NC
03.2010 - 01.2018
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Designed post-treatment at-home care products.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Developed individualized, therapeutic skin care programs.
- Informed guests of appropriate products available to increase retail sales.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
- Fostered friendly, warm and exceptional customer experience.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Resolved customer complaints and facilitated conflict resolutions.
Esthetician
Bella Trio Salon And Spa
Durham, NC
05.2004 - 03.2010
- Performed body treatments, including waxing, body wrap, and body scrubs, and facials.
- Performed consultations for patients before scheduling treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Informed guests of appropriate products available to increase retail sales.
- Fostered friendly, warm and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Education
Licensed Esthetician - Skincare
International Academy Of Aesthetic Arts
Durham, NC 01.2000 - 07.2000
No Degree - Early Childhood Education
Dean College
Franklin, MA 09.1997 - 11.1998
Skills
Sales expertise
Excellent team player
Employee training and development
Relationship building and management
Vermont Licensed esthetician
Customer consultation
I won The best Esthetician in 2014 for the triangle area
Timeline
Head Esthetician
The Petite Studio Durham
01.2018 - 03.2020
Head Esthetician
The Retreat At Brightleaf
03.2010 - 01.2018
Esthetician
Bella Trio Salon And Spa
05.2004 - 03.2010
Licensed Esthetician - Skincare
International Academy Of Aesthetic Arts
01.2000 - 07.2000
No Degree - Early Childhood Education
Dean College
09.1997 - 11.1998