Summary
Overview
Work History
Education
Skills
Timeline
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Emily MacGregor

Licensed Esthetician
West Rutland,VT

Summary

I am a Licensed Esthetician with over 21 years of successful experience in skincare and customer service, with a long and loyal client following. I helped open and build two successful spa businesses, developed services, hired service providers, and brought in educators.

In 2014 I won Best Esthetician in the Triangle.

In the past few years I developed a product line of therapeutic aromatherapy balms, with wholesale accounts. I am currently taking herbal skincare courses, and growing herbs to learn how to infuse them in oils.

In 2020 I became certified in facial Gua Sha through the Green beauty academy. My love for natural and herbal skincare grows everyday.

Overview

2
2
years of post-secondary education
16
16
years of professional experience

Work History

Head Esthetician

The Petite Studio Durham
Durham, NC
01.2018 - 03.2020
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Handled busy schedules and stayed on top of key deadlines.
  • Fostered friendly, warm and exceptional customer experience.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Carried out administrative tasks, including product inventory, ordering, social media, responding to all clients questions and needs.
  • Developed services and treatments for service menu.
  • Performed customized facials, microdermabrasion, waxing, tinting, and facial Gua Sha.

Head Esthetician

The Retreat At Brightleaf
Durham, NC
03.2010 - 01.2018
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Designed post-treatment at-home care products.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Developed individualized, therapeutic skin care programs.
  • Informed guests of appropriate products available to increase retail sales.
  • Stocked treatment rooms with proper supplies.
  • Handled busy schedules and stayed on top of key deadlines.
  • Fostered friendly, warm and exceptional customer experience.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Sterilized equipment for patient treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Welcomed clients arriving for appointments.
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Resolved customer complaints and facilitated conflict resolutions.

Esthetician

Bella Trio Salon And Spa
Durham, NC
05.2004 - 03.2010
  • Performed body treatments, including waxing, body wrap, and body scrubs, and facials.
  • Performed consultations for patients before scheduling treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Informed guests of appropriate products available to increase retail sales.
  • Fostered friendly, warm and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Education

Licensed Esthetician - Skincare

International Academy Of Aesthetic Arts
Durham, NC
01.2000 - 07.2000

No Degree - Early Childhood Education

Dean College
Franklin, MA
09.1997 - 11.1998

Skills

    Sales expertise

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Timeline

Head Esthetician

The Petite Studio Durham
01.2018 - 03.2020

Head Esthetician

The Retreat At Brightleaf
03.2010 - 01.2018

Esthetician

Bella Trio Salon And Spa
05.2004 - 03.2010

Licensed Esthetician - Skincare

International Academy Of Aesthetic Arts
01.2000 - 07.2000

No Degree - Early Childhood Education

Dean College
09.1997 - 11.1998

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Emily MacGregorLicensed Esthetician