EMILY MAJOR
EAST HARTFORD,CT
Summary
Enthusiastic, well-organized, and sharp healthcare professional with over five years' experience providing customer support with professionalism, integrity, and compassion. Proven record of establishing exceptional rapport with clients and colleagues alike. Poised and self-confident when interacting with a diverse group of people. Completes assignments on time, collaborates effectively in team efforts, performs well under pressure, and requires minimal supervision. Learns new systems and methodologies with ease and adapts well to change. Proficient in using Microsoft Word, Microsoft Excel, and Electronic Medical Records Platform. Skilled in Prior Authorizations, ICD 10 & CPT CODES. Experience Working in Hospital and office setting, Primary care, ICU unit, Women's health,Neurosurgery, and Pediatrics.
Overview
9
9
years of professional experience
Work History
MEDICAL RECEPTIONIST
ProHealth Physicians
10.2024 - 08.2025
- Scheduled patient appointments, both new and follow-up; called patients to inform them of upcoming appointments and rescheduled them.
- Copied and faxed requested paperwork to other medical offices in a timely manner.
- Reviewed patient insurance documents to determine covered procedures and required deductibles; requested prior authorization for services.
- Coordinated with other departments within the hospital to schedule MRIs, X-rays or bloodwork.
- Coordinated scheduling of MRIs, X-rays, and bloodwork with other hospital departments.
SURGICAL SCHEDULER
Trinity Health
06.2024 - 10.2024
- Assists internal and external customers with clerical tasks within the office. Projected a positive, professional demeanor and maintained a high level of customer service.
- Communicated effectively with insurance to verify authorization status and submit authorizations.
- Improved the overall quality of nursing care by implementing performance improvement techniques.
- Educate patients and family members so that they have a transparent understanding of the care being provided.
- Contributes to overall quality of nursing care through performance improvement techniques that impact patient care positively.
- Demonstrates problem solving, conflict resolution, and positive communication through teamwork.
- Demonstrated problem solving and conflict resolution skills, fostering positive communication and teamwork.
TELECOMMUTER
Landmark Health
01.2023 - 05.2024
- Locate and engage members within a 60-mile radius of a designated region.
- Provide support to improve medication adherence ensuring access to medications through dispensing pharmacy and facilitating connection to clinical pharmacy programs.
- Proactively provided education and coaching to support self-management of health and care needs outlined in member's care plan.
- Partner and collaborate with the ICT, community-based organizations, and inpatient/outpatient providers to ensure members can access medical, behavioral, and substance use treatment services to meet their healthcare needs.
- Understand member-specific Medicaid benefits and assist with coordination of applicable services to support care goals and needs.
- Collaborate with clinical team and member to develop both personal wellness plan and crisis plan documents.
- Home Base Medical Care/ Field Based
MEDICAL RECEPTIONIST
Allergy Associates of Hartford Glastonbury CT
04.2022 - 08.2022
- Managed patient scheduling, ensuring smooth daily operations and reducing wait times.
- Handled patient inquiries, fostering a welcoming environment and improving patient satisfaction.
- Processed insurance claims efficiently, minimizing errors and expediting reimbursements.
- Coordinated with medical staff to streamline communication, enhancing overall clinic efficiency.
UNIT SECRETARY
Trinity Health Of NewEngland Hartford
05.2021 - 03.2022
- Coordinated patient admissions and discharges, ensuring timely processing and enhancing patient satisfaction scores.
- Coordinated communication between medical staff to enhance patient care delivery.
- Streamlined administrative processes to reduce wait times and improve service.
- Coordinated communication between medical staff, improving patient care delivery.
- Provided essential administrative support to nursing staff, facilitating efficient patient care and improving overall workflow.
- Coordinated patient admissions and discharges for timely processing and improved patient satisfaction.
- Collaborated with healthcare teams to streamline communication, resulting in reduced response times to patient needs.
- Utilized medical software to maintain accurate data, ensuring compliance with regulations.
- Monitored supply inventory levels and implemented a tracking system, leading to measurable improvements in resource management.
DIRECT CARE SUPPORT
Journey Found Manchester CT
01.2019 - 10.2021
- Assisted clients with daily tasks, enhancing individuals' independence and quality of life.
- Implemented personalized care plans, resulting in improved client satisfaction.
- Collaborated with healthcare teams to address client needs and ensure comprehensive support.
- Monitored and reported on client progress, contributing to effective care strategies.
- Fostered strong relationships with clients, building trust and enhancing their overall well-being through empathetic support.
RECOVERY ASSISTANT
Change Inc Middletown CT
12.2016 - 10.2020
- Supported clients in recovery, enhancing daily living skills and improving quality of life.
- Assisted in crisis intervention, leading to reduced emergency incidents and better client outcomes.
- Collaborated with healthcare teams to develop personalized care plans, fostering client progress.
- Monitored client progress, providing detailed reports that informed treatment adjustments.
- Facilitated group therapy sessions, promoting peer support and community integration.
Education
HIGH SCHOOL DIPLOMA -
A.I Prince Technical High School
01.2018
Certified Nursing Assistant - CNA
Northeast Medical Institute
East Hartford, CT09.2026
Skills
- Critical Thinker
- Problem Solver
- Decision Maker
- Trouble Shooter
- Attention to Detail
- Active Listener
- Communication
- Relationship Builder
- Microsoft Word
- Microsoft Excel
- Electronic Medical Records
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Appointment management
- CPR certified
- Epic systems
Timeline
MEDICAL RECEPTIONIST
ProHealth Physicians
10.2024 - 08.2025
SURGICAL SCHEDULER
Trinity Health
06.2024 - 10.2024
TELECOMMUTER
Landmark Health
01.2023 - 05.2024
MEDICAL RECEPTIONIST
Allergy Associates of Hartford Glastonbury CT
04.2022 - 08.2022
UNIT SECRETARY
Trinity Health Of NewEngland Hartford
05.2021 - 03.2022
DIRECT CARE SUPPORT
Journey Found Manchester CT
01.2019 - 10.2021
RECOVERY ASSISTANT
Change Inc Middletown CT
12.2016 - 10.2020
HIGH SCHOOL DIPLOMA -
A.I Prince Technical High School
Certified Nursing Assistant - CNA
Northeast Medical Institute