Emily Maldonado

• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
• Assist in customer's hardware and networking issues through remote hands and trouble ticket requests.
• Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Dressed and labeled cables for easy identification and traceability.
• Supported senior teammates performing crisis management during critical situations or major service outages.
• Provide applied mechanical and integrated control expertise for the entire data center.

● Maintain the general safety of customers, employees and the store.

● Assess and assist in emergency situations.

● Perform monitoring and surveillance activities to identify indicators for internal or external theft (CCTV).

● Conduct external and internal investigations, documenting all loss prevention incidents properly.

● Conduct investigations of fraudulent check or credit card. activity and fraud refunds/Organized Retail Crime (ORC)

● Reduce and control loss of inventory through audits, training and education.

● Maintain a high level of confidentiality.

● Adhere to all external apprehension processes.

● Support logistics team with shipping and receiving of merchandise.

• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Supported management with employee theft investigations by providing comprehensive background checks and gathering critical evidence during interviews.
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Conducted daily store walk-throughs to identify potential security risks.
• Conduct investigations of fraudulent check or credit card activity and fraud refunds/Organized Retail Crime (ORC).
• Educate employees and managers on shoplift indicators/fraud returns through shrinkage awareness meetings.

● Actively initiate member interactions and being accountable for their entire experience upon entering the branch.

● Process all financial transaction requests daily, including cash advances, withdrawals, deposits, transfers, loan payments, balancing, check approval, loan quotes, and mortgage payoffs.

● Assist with maintenance of Teller Cash Recycler, including balancing.

● Conduct account research for members using WEB X.

● Follow new account and lending policies and procedures.

● Educate potential and current members on products/services beneficial to them.

● Make product/service referrals/sales in accordance with DCCU's Mission and Core Values.

● Attend required Sales and Service Training and seeks continued self-development.