Summary
Overview
Work History
Education
Skills
Timeline
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Emily Mangal

Queens,NY

Summary

Responsible and motivated student ready to further education in the medical field and develop career skills to be effective in the workplace. Offers excellent interpersonal and technical skills. Ability to handle challenging and intense workloads, exhibits excellent time management skills and is experienced in diverse customer care settings.

Overview

4
4
years of professional experience

Work History

Bank Teller

Citizens Bank
Brooklyn, NY
08.2023 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Group Leader

Child Center Of New York
Queens, NY
05.2022 - 08.2023
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
  • Developed individual care plans for children based on their needs and interests.
  • Supervised meal times to ensure proper nutrition and hydration.

Retail Sales Associate

TJX Companies
Queens, NY
01.2021 - 05.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Associate of Science - Allied Health Science

Plaza College
Forest Hills
12-2024

High School Diploma -

John Bowne High School
Flushing, NY
06.2021

Skills

  • Teamwork and Coordination
  • Customer Service
  • Customer Relationship Building
  • Cash handling expertise
  • Efficient and Detail-Oriented
  • Small Group Facilitation
  • Activity Planning
  • Behavior Modeling

Timeline

Bank Teller

Citizens Bank
08.2023 - Current

Group Leader

Child Center Of New York
05.2022 - 08.2023

Retail Sales Associate

TJX Companies
01.2021 - 05.2022

Associate of Science - Allied Health Science

Plaza College

High School Diploma -

John Bowne High School

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Emily Mangal