Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Manuel

Omaha

Summary

Dynamic and results-driven professional with a proven track record at Runza, excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction through exceptional service and efficient workflows. Skilled in cash handling and beverage preparation, with a strong focus on cleanliness and fostering a positive team environment.

Overview

5
5
years of professional experience

Work History

Barista

Scooters
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Supervisor

Runza
06.2022 - 08.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Host

Le Peep Omaha
08.2020 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Political Science -

University of Nebraska At Omaha
Omaha, NE

Burke High School
Omaha, NE
05.2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • POS systems

Languages

Spanish
Native or Bilingual

Timeline

Barista

Scooters
12.2024 - Current

Supervisor

Runza
06.2022 - 08.2024

Host

Le Peep Omaha
08.2020 - 12.2021

Political Science -

University of Nebraska At Omaha

Burke High School

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