Emily Marsh
Customer service officer
Griffith,IN
Summary
Dynamic Community Service Officer at Burnham Police Department with proven expertise in report writing and community engagement. Recognized for exceptional problem-solving skills and a strong ability to foster relationships, ensuring safety and support for individuals in need. Committed to maintaining high standards of service and effective communication in all interactions.
Overview
10
10
years of professional experience
Work History
Community Service Officer
Burnham Police Department
Chicago, IL
05.2024 - Current
- When an Individual that has had their car impounded they come in to see me. I help with the paperwork to release their vehicles.
- When an individual has been arrested I monitor them to make sure they are safe and if they need anything.
- I monitor the non emergency line and relay information to the officers.
Server
Rosatis
Schererville, IN
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Live-Out Nanny
Multiple Families
01.2015 - 08.2024
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Site Coordinator
Adventure Club
Schererville, IN
06.2023 - 05.2024
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Over scene the children were safe and had the help they needed to complete their assignments.
- Over scene projects like a science fair, and art show, plus the kids participated in a olympics all put on by the adventure club.
- Was in charge of making sure parents received their bills and also informed them of their childs progress for the day
Sales Associate
Kohls Department Store
Highland, IN
09.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Drive-Thru Cashier
Panera Bread
Schererville, IN
02.2017 - 09.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
No Degree - Criminal Justice
South Suburban College of Cook County
South Holland, ILNo Degree - Psychology
Purdue Northwest
Hammond, INBachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZ08-2025
Skills
- Report writing
- Community engagement
- Physical fit
- Cultural sensitivity
- Teamwork and collaboration
- Problem-solving
- Time management
- Risk and needs assessments
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Interests
Nascar
Timeline
Community Service Officer
Burnham Police Department
05.2024 - Current
Site Coordinator
Adventure Club
06.2023 - 05.2024
Server
Rosatis
04.2022 - Current
Sales Associate
Kohls Department Store
09.2019 - 07.2021
Drive-Thru Cashier
Panera Bread
02.2017 - 09.2019
Live-Out Nanny
Multiple Families
01.2015 - 08.2024
No Degree - Criminal Justice
South Suburban College of Cook County
No Degree - Psychology
Purdue Northwest
Bachelor of Science - Justice Studies
Grand Canyon University