Emily Martin
Wernersville,PA
Summary
Proven IT leader with over two decades of experience in technology management, specializing in system integration and vendor performance. Successfully directed multi-site acquisitions and optimized IT budgets, ensuring compliance across all operations. Skilled at fostering collaboration and delivering solutions that enhance organizational performance.
Overview
27
27
years of professional experience
4
4
Professional Certifications
Work History
Director, IT Operations - North America
Brickworks Limited
Wyomissing, PA
06.2022 - 06.2025
- Oversaw North American IT operations including business analysis, systems engineering, and help desk teams across North America, reporting directly to CIO based in Australia.
- Streamlined vendor contracts and directed vendor relationships to boost efficiency and productivity of enterprise systems development, delivery, and support.
- Planned and led the execution of five company acquisitions to achieve seamless integration of IT systems, including JD Edwards, Salesforce, M365, and secure SD-WAN across multiple sites with zero downtime.
- Facilitated ongoing internal audits in collaboration with PWC and EY to maintain compliance with legal and regulatory obligations, presenting remediation status findings to executive leadership team.
- Fostered collaboration among departments to ensure effective service delivery and strategic integration of innovative business solutions.
- Revamped North American IT budgets for strategic financial investments, developing robust technology allocation plan to ensure financial governance over company expenditures.
Manager, IT Operations
Glen-Gery
Wyomissing, PA
09.2019 - 06.2022
- Mentored, coached, and empowered team members to enhance job performance and satisfaction, resulting in optimal employee retention and commitment.
- Cultivated vendor relationships through contract negotiation and ensured timely delivery of goods and services.
- Directed multiple projects concurrently while meeting stringent deadlines.
- Ensured compliance with organizational policies and procedures related to information security and data privacy.
- Evaluated business requirements and developed suitable IT solutions to address needs of rapidly growing organization
Systems Engineering Manager
Quaker Maid Meats Inc
Reading, PA
02.2012 - 08.2019
- Directed IT infrastructure operations across five campus facilities for a mid-sized manufacturing company.
- Ensured system up-time and business continuity by maintaining Active Directory, Exchange, O365, Citrix XenApp, Cisco switches, cloud VoIP, and VMware.
- Upgraded and migrated over 90 servers to a private cloud environment, reducing hardware investment.
- Ensured seamless operation by addressing IT concerns promptly.
- Ensured seamless transition and ongoing support for Windows Server 2016.
- Tested and refined server installation and update procedures for enhanced departmental functionality.
- Managed IT vendor and contractor relationships.
Systems Engineering Manager
Toll Brothers
Horsham, PA
01.2005 - 01.2011
- Oversaw IT operations across 22 U.S. locations, ensuring optimal performance of Microsoft client/server systems.
- Increased profitability through strategic upgrades to system hardware and software.
- Reduced hardware investments by optimizing distributed data management.
- Developed disaster recovery plans, architecture, and documentation for seamless failover.
- Led senior-level project management initiatives for executive approval.
Senior Systems Engineer
Toll Brothers
Horsham, PA
01.2003 - 01.2005
- Developed and implemented system security policies, procedures and best practices.
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Monitored system performance metrics such as disk space utilization, CPU usage, memory utilization, and network traffic.
- Performed root cause analysis and created corrective action strategies to mitigate risks.
Software Analyst
Toll Brothers
Horsham, PA
01.2001 - 01.2003
- Analyzed complex problems and provided innovative solutions based on business needs.
- Conducted user requirement analysis, identified gaps and implemented solutions.
- Documented requirements, specifications, processes and procedures related to software development projects.
- Created comprehensive test plans to ensure quality assurance of developed systems.
Systems Administrator
PC Helps Support
Bala Cynwyd, PA
01.1998 - 01.2001
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Education
Master of Science - Computer And Information Sciences
Pennsylvania State University
University Park, PABBA - Bachelor of Business Administration
Walden University
Minneapolis, MNSkills
- IT strategy development
- Vendor performance oversight
- Project oversight
- Budgeting and financial forecasting
- Compliance management
- Team leadership
- System optimization
- Change management
- Risk assessment
- Disaster recovery
- Information security
- Strategic planning
Certification
- Business Analysis Foundations: Strategy Analysis - PMI, Issued Dec 2002, Credential ID: AYheNHxs7ybloGu-u-XapRnOxiTO
- Cybersecurity in the Workplace - FEMA, Issued Nov 2022, Credential ID: EC AWR408 12 2065510
- Disaster Recovery Awareness - FEMA, Issued Nov 2022, Credential ID: EC AWR395 16 2065510
- Project Management Foundations: Risk - PMI, Issued Dec 2002, Credential ID: AeBpz9hkHhNBR9dSPWhv4OX5FgO2
Timeline
Director, IT Operations - North America
Brickworks Limited
06.2022 - 06.2025
Manager, IT Operations
Glen-Gery
09.2019 - 06.2022
Systems Engineering Manager
Quaker Maid Meats Inc
02.2012 - 08.2019
Systems Engineering Manager
Toll Brothers
01.2005 - 01.2011
Senior Systems Engineer
Toll Brothers
01.2003 - 01.2005
Software Analyst
Toll Brothers
01.2001 - 01.2003
Systems Administrator
PC Helps Support
01.1998 - 01.2001
Master of Science - Computer And Information Sciences
Pennsylvania State University
BBA - Bachelor of Business Administration
Walden University
References
References available upon request.
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