Emily Martinez
Kennesaw,GA
Summary
Passionate and motivated cosmetology graduate seeking knowledge to grow my background as well as training to take my career to the next level with a respected salon that has room for growth and opportunities to learn and take my education to the next level. I aspire to carry high quality customer service and exceed in my career with a talented eye for detail. Organized and dependable with a positive attitude.
Overview
6
6
years of professional experience
Work History
Assistant/Front Desk Receptionist
BEU Hair Salon
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Truist Club
Deleware North
03.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Master Cosmetology
Paul Mitchell Esani
Roswell, GA01.2024
High School Diploma -
North Paulding High School
Dallas, GA05.2018
Skills
- Relationship Building
- Client Education
- Trend Awareness
- Hair Styling
- Friendly Communication
- Social Skills
- Client Consultations
- Data Entry
Timeline
Assistant/Front Desk Receptionist
BEU Hair Salon
08.2023 - Current
Truist Club
Deleware North
03.2018 - Current
Master Cosmetology
Paul Mitchell Esani
High School Diploma -
North Paulding High School
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