Emily Martinez
Rockaway,NJ
Summary
Detail-oriented team player with strong organizational skills and dependability. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
9
9
years of professional experience
Work History
Mate
Trader Joe's
10.2020 - Current
- Evaluate crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Manage and motivate employees to be productive and engaged in work.
- Maintain strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Control costs to keep business operating within budget and increase profits.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain clean, safe work area in accordance with regulatory and organizational guidelines.
- Onboarding new employees with training and new hire documentation.
Customer Service Manager
ShopRite
06.2015 - 10.2020
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained and processed invoices, deposits, and money logs.
- Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
- Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
Education
Bachelor of Arts - Communications And Media Arts
Montclair State University
Montclair, NJAssociate of Arts - Communications
County College of Morris
Randolph Township, NJSkills
- Verbal and written communication
- Team Leadership
- Building Relationships
- Problem-Solving
- Cash Management
- Self-motivated nature
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
Timeline
Mate
Trader Joe's
10.2020 - Current
Customer Service Manager
ShopRite
06.2015 - 10.2020
Bachelor of Arts - Communications And Media Arts
Montclair State University
Associate of Arts - Communications
County College of Morris
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