Emily Martinez
Miami,FL
Summary
I am a motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Effective Student committed to learning, developing skills towards future goal and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social and Emotional Facilitator
Trauma Resolution Center
Miami, FL
05.2024 - 06.2025
- Contracted with United Way Miami Dade Early Head Start
- Worked with DECA, ASQ and Child Plus
- Observed children in the United Way program that have been flagged for social and emotional behavior.
- Created Action Plan to help support the teachers and families of these children
- Created mental health support groups for teacher and parents
- Supported the administration team
- Trained in TIR, Mental Health First Aid, and How to assist the Deaf and Hard Hearing
Server
Capital Burger
Miami, FL
04.2023 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped in all areas of the restaurant: bartending, hosting, and running Expo
Barista
Biltmore Estate
Coral Gables, FL
02.2023 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided all the ingredients to customers and clarified on a allergies.
Intern
NAMI - National Alliance Of Mental Illness
Coral Gables, FL
01.2023 - 07.2023
- Created suicide support groups for survivors of suicide attempts, loved ones, and suicide ideation
- Gathered research to create the suicide support groups
- Went to middle and high schools to present Ending the Silence
- Educated middle and high school students about mental health, end the stigma around mental health and help each other
Server
Doc Bs Fresh Kitchen
Coral Gables, FL
10.2020 - 12.2022
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Cleared table and bussed dishes to allow for quick setups.
Senior Supervisor
Sun's Up Scuba
Belmont, NC
06.2019 - 03.2020
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Sold scuba diving equipment and provided information on scuba driving classes.
- Updated social media pages and create brochures and posters
- Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
- Directed activities of employees in sales and other departments, overseeing inventory-taking, reconciling of cash receipts, and other department-specific duties.
Line Cook
I Love Juice Bar
Belmont, NC
01.2019 - 03.2020
- Juiced and prepped food every morning.
- Interacted with customers, took orders, and answered phones.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Education
Master of Science - Forensic Psychology
Nova Southeastern University
Davie, FL06-2023
Bachelor of Arts - Psychology And Criminal Justice
Belmont Abbey College
Belmont, NC05-2020
Skills
- Verbal and Written Communication
- High Energy and Stamina
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Work Planning and Prioritization
- Teamwork and Collaboration
- Food Preparation and Safety
- Food Sales and Promotion
Certification
- Trauma Incident Reduction (TIR)
- Suicide Prevention Training (QPR)
- Mental Health First Aid
- Effective Ways of Communicating with Deaf and Hard- Hearing
Research
- Conducted research in an undergrad class along side Dr. Nathalie Cote
- Coté, N., Nodarse, A., Whaley T.M., Fungate, M.D., Stansberry, A.E., Martinez, E.M., Murillo, R.C., Monrroy, S.G., & Hetzel, G.E. (2020, June-September). Financial self-efficacy and values predict money management behavior in college students. [Poster presentation]. Association for Psychological Science, Virtual Poster Showca
Timeline
Social and Emotional Facilitator
Trauma Resolution Center
05.2024 - 06.2025
Server
Capital Burger
04.2023 - 05.2025
Barista
Biltmore Estate
02.2023 - 07.2023
Intern
NAMI - National Alliance Of Mental Illness
01.2023 - 07.2023
Server
Doc Bs Fresh Kitchen
10.2020 - 12.2022
Senior Supervisor
Sun's Up Scuba
06.2019 - 03.2020
Line Cook
I Love Juice Bar
01.2019 - 03.2020
Master of Science - Forensic Psychology
Nova Southeastern University
Bachelor of Arts - Psychology And Criminal Justice
Belmont Abbey College
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