EMILY MARTINEZ

La Marque,TX

Work History

Operations Assistant / Cleaning & Client Support

Coastal Elite Home Services (Family Business)

Port Bolivar, TX

Supported daily operations and assisted with scheduling and client communication
Maintained high customer satisfaction through quality service and professionalism
Managed cleaning supplies, organization, and task prioritization
Worked independently and as part of a team to complete services efficiently

Overnight Stocker / Customer Service Support

Walmart

Galveston County, TX

Stocked merchandise efficiently while meeting time and productivity standards
Assisted customers as needed and helped maintain a clean, organized store
Worked in a fast-paced environment while following safety procedures
Supported team members to ensure overnight tasks were completed accurately

Front Desk Representative / Customer Service

Islander East

Galveston County, TX

Greeted residents and visitors while providing professional front desk support
Answered phone calls, handled questions, and assisted with guest needs
Managed basic administrative tasks and maintained organized records
Provided a welcoming and respectful environment with strong communication skills

Caregiving / Personal Assistance / Support Services

Provided daily support, assistance, and companionship to individuals as needed
Assisted with light housekeeping, cleaning, and organization
Supported basic routines while maintaining patience, respect, and professionalism
Helped ensure a safe, clean, and comfortable environment

Customer Care Coordinator

Private Household

2023 - 2026

Organized household schedules to ensure efficient daily operations.
Coordinated maintenance and scheduled services, ensuring timely completion.
Maintained an organized and efficient work environment while prioritizing daily tasks.
Scheduled appointments for medical, dental, and self-care needs.
Managed household budgets, including bill payments, expense tracking and financial records.
Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.

Education

Associate of Science - Medical Administration

Galveston College

Galveston, TX

2027

Associate of Arts - Psychology

Galveston College

Galveston, TX

05-2026

Associate of Arts - Sociology

Galveston College

Galveston, TX

05-2026

Skills

Customer Service & Communication
Patient/Client Support
Multi-line phone proficiency
Inbound Call Handling
Bilingual Communication (English & Spanish)
Scheduling & Time Management
Team Collaboration
Reliable & Detail-Oriented
Professionalism & Confidentiality
Conflict Resolution
Computer Skills (Email, Microsoft Word, Online Systems)

Organization & Documentation
Administrative support
Clerical support
Document management and preparation
Inventory counting
Multitasking
Problem-solving
Materials distribution
Multitasking Abilities
Professional Communicator
Recordkeeping

Timeline

Caregiving / Personal Assistance / Support Services

Front Desk Representative / Customer Service

Islander East

Overnight Stocker / Customer Service Support

Walmart

Operations Assistant / Cleaning & Client Support

Coastal Elite Home Services (Family Business)

Customer Care Coordinator

Private Household

2023 - 2026

Associate of Science - Medical Administration

Galveston College

Associate of Arts - Psychology

Galveston College

Associate of Arts - Sociology

Galveston College