Emily Matadama

• Developed and implemented reinforcement systems to encourage positive behaviors.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, and graphs.
• Trained clients to apply appropriate social skills and behavior modification techniques.
• Assisted clients in identifying and setting goals to promote positive behavior development.
• Treated clients and families with respect.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked flexible hours; night, weekend, and holiday shifts..
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships.

• Provided guests with a friendly environment while promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods
• Used POS system to accurately enter orders and process payments.
• Handled customer complaints professionally, to ensure their satisfaction.