Emily Matthews
Clarksville,TN
Summary
Diligent Counselor with solid background in providing applied behavior analysis therapy. Demonstrated success in implementing behavior intervention plans and contributing to client progress through compassionate and consistent support. Proficient in data collection and analysis, showcasing strong communication and teamwork skills. Behavioral health professional with strong foundation in applied behavior analysis and client support. Proven ability to implement effective behavior intervention strategies and contribute to meaningful client outcomes. Known for collaborative efforts in team settings and adaptability to evolving client needs. Skilled in data-driven decision-making and maintaining supportive therapeutic environment. Patient-focused RBT offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.
Overview
9
9
years of professional experience
Work History
RBT
Bloom Therapy Center LLC
Clarksville , TN
02.2024 - 06.2024
- Implemented individualized treatment plans to address clients' behavioral needs.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Adhered to ethical guidelines outlined by Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
- Administered patient medications and tracked dosages.
Office Manager
Global Behavior Education Alliance
Clarksville , TN
11.2021 - 02.2023
- Coordinated office operations to enhance workflow and efficiency.
- Managed scheduling, ensuring timely appointments and meetings for staff and stakeholders.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
RBT
Autism ETC
05.2020 - 12.2022
- Monitored and documented client progress, ensuring compliance with therapy goals.
- Utilized data collection methods for assessing behavioral interventions' effectiveness.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Call Center Representative
OnBrand 24
12.2015 - 11.2019
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Provided exceptional customer service, ensuring satisfaction and fostering positive relationships with clients.
- Assisted in training new team members, enhancing their understanding of systems and processes.
- Utilized CRM software to track interactions, maintaining accurate records of customer communications.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Resolved customer inquiries efficiently, utilizing CRM systems to track and document interactions.
Education
Bachelor of Science - Social And Behavioral Sciences
Austin Peay State University
Clarksville, TN05.2025
Master of Arts - Corporate Communications
Austin Peay State University
Clarksville, TN05-2027
Skills
- Data collection
- Social skills development
- Incidental teaching
- Reinforcement strategies
- Behavior reduction strategies
- Behavioral assessment
- Behavioral management
- Domestic violence assistance
- Heart saver CPR AED
- Developmental disability rehabilitation
- Clinical documentation
- Behavioral health
Languages
sign language
Limited Working
Timeline
RBT
Bloom Therapy Center LLC
02.2024 - 06.2024
Office Manager
Global Behavior Education Alliance
11.2021 - 02.2023
RBT
Autism ETC
05.2020 - 12.2022
Call Center Representative
OnBrand 24
12.2015 - 11.2019
Bachelor of Science - Social And Behavioral Sciences
Austin Peay State University
Master of Arts - Corporate Communications
Austin Peay State University
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